Glimpsing for an expert eCommerce Virtual Assistant?
You are looking at the right profile!
I am a proficient virtual assistant who has been supporting global e-commerce stores (Dropshipping, Retail, and Print-on-Demand). Immersing, and highly motivated customer service professional with 4 years of experience in the Hospitality industry.
- Customer Support for E-commerce stores
- Chat (Tawk.to, LivechatINC, Freshdesk Livechat)
- Social Media Management & Moderation
- Orders Checking, Uploading tracking numbers (Shopify, Woocommerce, PrestaShop)- Coordinating with Suppliers
- Returns and Refunds- Handling disputes- Zip code errors
- Error in preparations
* Executive Assistant Work
- Data Entry
- G-suite (Google Docs, Google Sheets, etc.)
- Microsoft Office (Word, Excel/ CSV files, Outlook, etc.)
- LinkedIn Research
- Internet Research
- File Conversion (PDF to Excel/Word)
- Facilitation Meetings and Events
- Calendar Management
- Aim for internal and external communications, presentations, and reports
- Excellent clerical ability
- Any other related tasks
* Leadership, Training, and Management
- Quality Assurance
- Product Training
- Process Docs Creation
- Team Management
* I manage/Respond to all
* I interact with customers, with the understanding of being the voice of the business to help maintain high levels of customer satisfaction
* I provide accurate and timely information to all customers.
* I convert irate customers into brand champions and ultimately improve their overall service experience.
* Identifying any possible issues that may result in negative brand exposure and bringing these to the attention of management.
* I remove any post that contains inappropriate language and other inaccurate/offensive content.
* Any other corresponding task/duty as directed by the client/management
Some of the Tools I use:
- Microsoft Office
- Business suite
- Google Suite
-Tawk.to (for live chat)
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