Customer Support and Social Media Manager / Product Researcher

Age:

32

Gender:

Female

Location:

Carmona, Cavite

Tests Taken:

IQ
Score:  95

DISC

Dominance:	45%
Influence:	9%
Steadiness:	15%
Compliance:	31%

English
 C2(Advanced/Mastery)

Last Active:

2022-05-19

Member Since:

2017-03-19

SKILLS ACQUIRED: *Knowledgeable in Zendesk, Shopify, Re:Amaze, Slack, SupportSync, Skubana, Basecamp, Groove HQ, FrontApp, Dropbox, MS Office, Outlook, Google Inbox, GDrive, VPS,*Strong customer service support via email/chat and phone especially in dropshipping*Strong analytical and problem-solving skills*Strong knowledge in computer applications*Language Proficiency in English and Filipino (oral and written)*Ability to work in a team environment*Ability to multi-task and organize workload*Ability to work under intense pressure and deadlines* Follow instructions and learn new skills hastily

TOP SKILLS

• Admin Assistant

• Email Management

• Tutoring Teaching

• Writing

• Email Marketing

• Sales Representative

• Telemarketing

• Customer Support

• Email Support

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have more than a year experience as Customer (Email) Support Specialist in an online business and almost a year as product researcher (both home based)

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

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English

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Writing

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ebook Writing

• Editing Proofreading

• Ghost Writing

• Technical Writing

• Web Content Writing

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Marketing & Sales

EXPERIENCE

I have a total of eight years experience in Marketing and Sales in corporate world.

SKILL RATING

• Affiliate Marketing

• Classified Ads Marketing

• Craigslist Marketing

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Private Blog Network

• Sales Representative

• SEM

• SEO

• Social Media Marketing

• Telemarketing

• Video Marketing

• YouTube Marketing

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Advertising

SKILL RATING

• Amazon Product Ads

• Bing Ads

• Creative advertising

• Facebook Ads

• Google AdWords

• Instagram Ads

• Media Buys

• Other Ad Platforms

• Scientific advertising

• Youtube Ads

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Customer Service & Admin Support

EXPERIENCE

I am Junessa Meiji Paña, a home based specialist specifically a customer email support in an online business for a year now and was previously a part time researcher (home based too). Prior to this job, I was a customer service specialist in the corporate world for almost 8 years serving both UK and Australian clients. Majority of my home based experience is focused on email support. I resolve product or service problems; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution, all via email. Also, I build sustainable relationships and trust with customer accounts through open and interactive communication. Other tasks include order management and Facebook page management.

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support