Current Employment Status:
Hired Full Time on Jun 29, 2020
SKILLS ACQUIRED: *Knowledgeable in Zendesk, Shopify, Re:Amaze, Groove HQ, FrontApp, Dropbox, MS Office, Outlook, Google Inbox, GDrive, VPS,*Strong customer service support via
I have more than a year experience as Customer (Email) Support Specialist in an online business and almost a year as product researcher (both home based)
I have a total of eight years experience in Marketing and Sales in corporate world.
I am Junessa Meiji Paña, a home based specialist specifically a customer email support in an online business for a year now and was previously a part time researcher (home based too). Prior to this job, I was a customer service specialist in the corporate world for almost 8 years serving both UK and Australian clients. Majority of my home based experience is focused on email support. I resolve product or service problems; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution, all via email. Also, I build sustainable relationships and trust with customer accounts through open and interactive communication. Other tasks include order management and Facebook page management.
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