Current Employment Status:

Hired Full Time on Jun 29, 2020

c4898e90b940fd809 0d08d12

Customer Support and Social Media Manager / Product Researcher

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 15,000.00/month ( $315 USD )
20 hrs/wk ( $3.58 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
4 years Virtual Assistant; 4 years in Corporate Customer Service / 4 years in Advertising Sales/Marketing
CURRENT EMPLOYMENT STATUS
Hired Full Time on Jun 29, 2020.
BASIC INFORMATION
Age:
31
Gender:
Female
Tests Taken:
IQ
Score:  95

DISC
Compliance:31%
Dominance:45%
Influence:9%
Steadiness:15%

English
 C2(Advanced/Mastery)
Last Active:
2020-10-18
Member Since:
2017-03-19
SKILL SUMMARY

SKILLS ACQUIRED: *Knowledgeable in Zendesk, Shopify, Re:Amaze, Groove HQ, FrontApp, Dropbox, MS Office, Outlook, Google Inbox, GDrive, VPS,*Strong customer service support via email/chat and phone especially in dropshipping*Strong analytical and problem-solving skills*Strong knowledge in computer applications*Language Proficiency in English and Filipino (oral and written)*Ability to work in a team environment*Ability to multi-task and organize workload*Ability to work under intense pressure and deadlines* Follow instructions and learn new skills hastily

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have more than a year experience as Customer (Email) Support Specialist in an online business and almost a year as product researcher (both home based)

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
EXPERIENCE

I have a total of eight years experience in Marketing and Sales in corporate world.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Customer Service & Admin Support
EXPERIENCE

I am Junessa Meiji Paña, a home based specialist specifically a customer email support in an online business for a year now and was previously a part time researcher (home based too). Prior to this job, I was a customer service specialist in the corporate world for almost 8 years serving both UK and Australian clients. Majority of my home based experience is focused on email support. I resolve product or service problems; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution, all via email. Also, I build sustainable relationships and trust with customer accounts through open and interactive communication. Other tasks include order management and Facebook page management.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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