Christian

Call center agent and a virtual assistant

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Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

Bachelors degree

Last Active

August 18th, 2021 (954 days ago)

Member Since

March 14th, 2017

Profile Description


I have been in the customer service and sales industry for 6 years. Throughout
those years, I have honed my skills and knowledge on how to deal with different
types of Upgrade to see actual infomunication is a crucial tool to ensure that I have
addressed the concerns of our users satisfactorily. I have joined training for
e-commerce product listing and sourcing for Amazon and real estate account as
well. I have 2 years experience in product sourcing and listing in an Amazon
drop shipping campaign and I learned how to confirm shipments and deliveries,
tracking shipments, order fulfillment and e-com solutions. I am also
knowledgeable in using shopify, klaviyo, animoto,canva, wordpress, google
sheets and excel. I have an experience as a Customer service virtual assistant
for 2 years for ecommerce and main task is taking phone calls both inbound and
outbound and responding to emails as well and answering chat inquiries. I am
knowledgeable in using Zendesk and Shipstation too. I also have 6 months experience
as an online English tutor. My first job before was a store supervisor in a
Bakery store. I am a former Team leader of our team before when I worked as a
call center agent, I tracked my teammates performance and listened to their
calls on how they handle their and giving them pieces of advice.
Before,
I was busy handling inbound calls for both sales and customer service. I
meticulously take and track customers’ orders, answer inquiries and seek
solutions to their problems. I even took supervisor calls whenever my direct
supervisor is not around. I also have an experience with Customer Service Chat
and Email Support; I answered their inquiries and concerns through emails
before and answering customers’ needs through chat as well.
After
processing their orders, I also do upselling and cross-selling. I believe this
is something that is crucial for the growth of the Upgrade to see actual info also ensures
that our clients would know more about our products.
I'm
handling different catalog accounts all at the same time. So I'm used to doing
different things and using a combination of skills to adequately meet current
and future demands of our customers. 
While
I have a lot of skills useful to my field, I can say that having the right
communication skills is something that would set me apart from other
applicants. With years of experience in dealing with different customers,
undergoing various training, and mastering my craft, I am confident that I have
the right communication skills to handle any situation that may arise from my
work. I have learned how to handle irate, confused, and even clueless
customers.
I am confident that I can offer you the
administrative skills, sales, customer service, communication and
problem-solving skills you are seeking. I look forward to learning more about
this opportunity! And if there is anything that I need to know about the job, I
am willing to be trained and I am a fast learner as well. I am pretty sure that
I can bring something to the table that others don’t have. 

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Content Creation » Blogging

Marketing » Social Media Management » Facebook marketing

E-Commerce » Inventory Management » Quality Control

Human Resources

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Office and Administration » Travel Planning

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  112
DISC
Dominance: 42
Influence: 16
Steadiness: 18
Compliance: 23
English
C1(Advanced)
Uploaded ID
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