What I am already equipped with:
CUSTOMER SUPPORT
- Excellent Customer Support skills (14 years Customer Support experience)
- Proficient in using CS Apps such as Zendesk & Freshdesk
- Extensive experience and understanding of Customer Support for eCommerce
- Track shipments and provide updates to customers
ADMIN SUPPORT
- Experience with checklists, SOPs, documenting processes
- Experience with workplace software (Slack, Asana, Trello etc)
- Assistant to CEO
- Flexible and can easily adapt to changes
- Computer Literate (Microsoft Office Applications & G Suite)
eCOMMERCE ADMIN
- Extensive knowledge of eCommerce (Shopify)
- Order Fulfillment, Cancelation, Refund, Chargeback disputes
- Shopify Product listing
- Shopify Product Photo upload
- Stripe & Paypal chargeback/dispute handling
- Assist in setting up Shopify store
- Amazon Product lister
- Amazon Product Photo upload
TEAM MANAGEMENT
- Great Interpersonal Skills
- Store management
- Team Player
- Goal-Driven
- Flexible and can easily adapt to changes
- Analytical and problem-solving skills
- Great communicator (does not hesitate to ask questions)
BASIC HR TASKS
- Assist with the recruitment process (Interview, Process Contracts)
- Record employees entitled leave
- Calculate employees salary
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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