Donna

Admin and Email Support Specialist

35 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($900.00/month)

Bachelors degree

Last Active

November 1st, 2022 (513 days ago)

Member Since

March 14th, 2017

Profile Description

What I am already equipped with:


CUSTOMER SUPPORT

- Excellent Customer Support skills (14 years Customer Support experience)

- Proficient in using CS Apps such as Zendesk & Freshdesk

- Extensive experience and understanding of Customer Support for eCommerce
- Track shipments and provide updates to customers

ADMIN SUPPORT

- Experience with checklists, SOPs, documenting processes
- Experience with workplace software (Slack, Asana, Trello etc)

- Assistant to CEO

- Flexible and can easily adapt to changes
- Computer Literate (Microsoft Office Applications & G Suite)

eCOMMERCE ADMIN

- Extensive knowledge of eCommerce (Shopify)

- Order Fulfillment, Cancelation, Refund, Chargeback disputes
- Shopify Product listing
- Shopify Product Photo upload

- Stripe & Paypal chargeback/dispute handling
- Assist in setting up Shopify store
- Amazon Product lister

- Amazon Product Photo upload

TEAM MANAGEMENT

- Great Interpersonal Skills

- Store management
- Team Player

- Goal-Driven

- Flexible and can easily adapt to changes

- Analytical and problem-solving skills
- Great communicator (does not hesitate to ask questions)

BASIC HR TASKS

- Assist with the recruitment process (Interview, Process Contracts)

- Record employees entitled leave

- Calculate employees salary

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Other Skills

Customer Support » Email Support

Office and Administration » Transcription

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
None
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