Quality Assurance | Customer Service | Data Analysis

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelor of Arts in International Studies major in Asian Studies 

Last Active

February 22nd, 2024 (56 days ago)

Member Since

March 13th, 2017

Profile Description

Welcome future employer!
=Language Skills=
Raised in the United States and Germany. I speak, read, and write English on a native level. German is also my second native language. Paired with English, I enjoy translating German to English as a side project.
=Customer Service=
6+ years of customer service experience within various industries such as hotel, SaaS, ecommerce, and gaming.
Tools - Zendesk, G Suite, Slack, Asana, Trello, Microsoft Teams, Verint, Zoom, eBay, Amazon, Shopee
Numbers - 20 to 40 tickets (texts) per hour / Up to 320 texts per shift. 15 to 20 tickets (emails) per hour / Up to 160 emails per shift
=Data Analytics=
Brainstormed and ran numerous campaigns. Revamped 5-digit campaigns and maintained profitability. For our best campaign, reached 447% ROI after proper analysis and optimization.
Tools - Metabase, Google Ads, Google Analytics, Facebook Ads, Snapchat Ads, ZIK Analytics
=Writing Skills=
Writing is an edge I would never want to dull. I enjoy reviewing products, writing articles on hot topics, contributing to forums, and sharing my opinions. If it is to help your business, even better!
=Research Skills=
I possess a natural penchant for intensive research. Research is absolutely vital before jumping into new ventures. This skill is crucial in order to safely scale your business in the right direction.
=Availability=
Working hours are flexible, and with my current location in the Philippines, I can work while you rest (depending on your location). You can also be assured that I will meet your deadlines as I will not rest until all tasks have been satisfactorily completed.