Welcome future employer!
=Language Skills=
Raised in the United States and Germany. I speak, read, and write English on a native level. German is also my second native language. Paired with English, I enjoy translating German to English as a side project.
=Customer Service=
6+ years of customer service experience within various industries such as hotel, SaaS, ecommerce, and gaming.
Tools - Zendesk, G Suite, Slack, Asana, Trello, Microsoft Teams, Verint, Zoom, eBay, Amazon, Shopee
Numbers - 20 to 40 tickets (texts) per hour / Up to 320 texts per shift. 15 to 20 tickets
=Data Analytics=
Brainstormed and ran numerous campaigns. Revamped 5-digit campaigns and maintained profitability. For our best campaign, reached 447% ROI after proper analysis and optimization.
Tools - Metabase, Google Ads, Google Analytics,
=Writing Skills=
Writing is an edge I would never want to dull. I enjoy reviewing products, writing articles on hot topics, contributing to forums, and sharing my opinions. If it is to help your business, even better!
=Research Skills=
I possess a natural penchant for intensive research. Research is absolutely vital before jumping into new ventures. This skill is crucial in order to safely scale your business in the right direction.
=Availability=
Working hours are flexible, and with my current location in the Philippines, I can work while you rest (depending on your location). You can also be assured that I will meet your deadlines as I will not rest until all tasks have been satisfactorily completed.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
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