I have been a customer service for a medical insurance account for almost 4 years. I have worked as a technical support representative and a billing associate for a major US cable account for a year. I also have an experience in teaching English to Japanese students (adult & kids) for 3 years. I have worked as a virtual admin assistant for real estate, accommodation services, letting agencies and recruitment.
I'm very attentive and keen to details. I have been working with clients based in US/UK/AU and I have great communication and written skills. I am hardworking, highly trainable and can adapt to learning new applications and tasks in a short period of time. I'm goal- oriented, organized and can manage my time well. I am highly proficient with Microsoft Office and Google applications especially with Word, Excel and Google spreadsheets.
I have an experience as a Customer Service Representative for an insurance company based in the US for 3 years. Our company is responsible for the medical and pharmaceutical claims covered by the customer’s insurance.
I have also been previously assigned as a Technical & Sales Representative to a major US cable company. We handle repair calls and billing concerns as well as service upgrades and sales.
I have worked for a real estate company based in Australia and I was a part of the property management and sales
team. I have an experience working as an operations assistant for a UK based rental company, but we mostly manage short
term rentals.
I have also been a part time Admin Assistant for the CEO of Behavioral Health Innovations. Our company is responsible for creating soft wares that would help patients and medical representatives to have easier communication.
I also have an experience in teaching English to Japanese students (adult & kids) for 3 years and have a certificate to teach English as second language (TESOL).
I have an experience as a Customer Service Representative for an insurance company based in the US called Express Scripts for 3 years. Our company is responsible for the medical and pharmaceutical claims covered by the customer’s insurance. Some of the tasks we do is to process medication orders, request for prior authorization from doctor’s office and track shipping of orders. We mostly handle caller’s concern and answer any questions that they have about their coverage.
I have also been previously assigned as a Technical & Sales Representative to a major US cable company called Time Warner Cable. We handle repair calls and billing concerns. We assist callers with their concerns about our services which includes cable, internet and phone. We also pitch in sales for upgrades or new services. I was also part of the retention team and I am trained to handle any types of calls especially with frustrated and angry customers. I have been awarded as “Best Agent of the Year” for 3 consecutive years and was acknowledged by the company for my dedication and skillfulness.
I have also been an Admin Assistant for 2 years to the Owner/Principal Licensee of a real estate company in Queensland, Australia. My primary tasks were banking reconciliation, following up arrears and processing applications for prospective tenants. I had tasks that required me to research on different prospective investors in any sites we can use and creating brochures/newsletters after gathering all information. I also do data entry and management for all records of our tenants, investors and applicants. I communicated with applicants, tenants, landlords/owners, employers and property managers. I do email management, invoicing of rental fees and renewals, process refunds and contact suppliers for repairs or maintenance for our leased properties. I also handle the listings of the vacant properties making sure that we are competitive in the rates with other properties for rent. I handle my client’s calendar especially for meetings, deadlines and seminars that needs prompt attention.
I have an experience working as an operations assistant for a UK based rental company, but we mostly manage short
term rentals. I always communicate with all the guests when they check in/check out and assist them with bookings
and any questions they have related to our properties. I handle their complaints and have always made sure to come
up with resolutions so they would be satisfied and provide us with high ratings.
I have also been a part time Admin Assistant for the CEO of Behavioral Health Innovations. Our company is responsible for creating soft wares that would help patients and medical representatives to have easier communication. I handle my client’s personal email and construct responses to different investors. I also manage my client’s calendar, set up important meetings/deadlines and takes care of his travel itineraries. I do different types of research, organize data and makes sure every team member’s needs are well taken care of. I have also handled several projects and I’m knowledgeable with project management duties and responsibilities.
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