EXPECTED SALARY
Php 25,000.00/month ( $501 USD )
40 hrs/wk ( $2.85 USD/hr )
EDUCATION
Associates degree
EXPERIENCE
Assistant Manager for Customer Service, Outbound Cold Calling, Link Building
BASIC INFORMATION
Age:
27
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Compliance:28%
Dominance:30%
Influence:7%
Steadiness:35%

English
 C1(Advanced)
Last Active:
2020-01-22
Member Since:
2017-03-09
SKILL SUMMARY

I was in the BPO industry for almost 5 years. I have become an expert in providing excellent Customer Service experience and handling escalation calls. I worked as a Technical Support Agent and sales rep for project based accounts. I was also trained for Link Building and Email marketing. 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Email Marketing
  • Sales Representative
  • SEO
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Email Management

English
EXPERIENCE

I have experience in teaching English to foreigners for 3 years. 1 year in an office setting, and 2 years I spent doing part-time freelancing. I was an ESL instructor for Korean, Japanese and Vietnamese nationals. I have taught Business English and Medical English for professionals focusing on pronunciation and grammar rules for intermediate students.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
EXPERIENCE

I previously worked for an outbound campaign that focuses on selling insurance. I stayed with the company for 1 year. I was also trained for link building and an expert with Zoho (CRM). I have worked with SEO tools such as Voila Norbert, Hunter, and Findthatemail.

SKILL RATING
  • Email Marketing
  • Sales Representative
  • SEO

Customer Service & Admin Support
EXPERIENCE

I worked for a US healthcare account (UnitedHealthCare) where I started as a health advocate and later promoted as an Assistant Manager Apprentice. I handled a team of 15, coaching and making sure they are meeting their goal per metric. I do supervisor tasks such as auditing calls and ensuring quality, creating an action plan and conducting team meetings. I have excellent customer service after working for member services, provider services and in the supervisor escalations. The experience had taught me to be a results-driven person, very keen to details, trainable, coachable, teachable, can work under pressure and flexible.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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