I was in the BPO industry for almost 5 years. I have become an expert in providing excellent Customer Service experience and handling escalation calls. I worked as a Technical Support Agent and sales rep for project based accounts. I was also trained for Link Building and
I have experience in teaching English to foreigners for 3 years. 1 year in an office setting, and 2 years I spent doing part-time freelancing. I was an ESL instructor for Korean, Japanese and Vietnamese nationals. I have taught Business English and Medical English for professionals focusing on pronunciation and grammar rules for intermediate students.
I previously worked for an outbound campaign that focuses on selling insurance. I stayed with the company for 1 year. I was also trained for link building and an expert with Zoho (CRM). I have worked with SEO tools such as Voila Norbert, Hunter, and Findthatemail.
I worked for a US healthcare account (UnitedHealthCare) where I started as a health advocate and later promoted as an Assistant Manager Apprentice. I handled a team of 15, coaching and making sure they are meeting their goal per metric. I do supervisor tasks such as auditing calls and ensuring quality, creating an action plan and conducting team meetings. I have excellent customer service after working for member services, provider services and in the supervisor escalations. The experience had taught me to be a results-driven person, very keen to details, trainable, coachable, teachable, can work under pressure and flexible.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.