Current Employment Status:
Hired Full Time on Jul 13, 2020
I worked in the BPO industry for almost 9 years. I have become an expert in providing excellent Customer Service experience and handling escalation calls. I was trained and had experience managing a team, helping the team members, also managers achieve their goals in the company. I worked as a Technical Support Agent and Sales Executive for a TelCo account. I also worked as a Link Builder and an
I have experience in teaching English to foreigners for 3 years. 1 year in an office setting, and 2 years I spent doing part-time freelancing. I was an ESL instructor for Korean, Japanese and Vietnamese nationals. I have taught Business English and Medical English for professionals focusing on pronunciation and grammar rules for intermediate students.
I previously worked for an outbound campaign that focuses on selling insurance. I stayed with the company for 1 year. I was also an expert with Zoho (CRM). I have worked with SEO tools such as Voila Norbert, Hunter, and Findthatemail.
I worked for a US healthcare account (UnitedHealthCare) where I started as a health advocate and later promoted as an Assistant Manager Apprentice. I handled a team of 15, coaching and making sure they are meeting their goal per metric. I do supervisor tasks such as auditing calls and ensuring quality, creating an action plan and conducting team meetings. I have excellent customer service after working for member services, provider services and in the supervisor escalations. The experience had taught me to be a results-driven person, very keen to details, trainable, coachable, teachable, can work under pressure and flexible.
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