Customer/Operations Support/ Helpdesk AssociateWeb Research Virtual Assistant

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 15,000.00 - 20,000.00/month ( $291 USD )
10 hrs/wk ( $6.73 - $8.97 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
4 years
BASIC INFORMATION
Age:
31
Gender:
Female
Tests Taken:
IQ
Score:  98

DISC
Compliance:34
Dominance:38
Influence:5
Steadiness:23

English
 C1(Advanced)
Last Active:
2019-09-17
Member Since:
2017-03-09
SKILL SUMMARY

Data Mining/Entry
Collecting link builders prospects for guest post/resource page etcCollecting list of a couple thousand companies. 
Looking up each company on the internet, find out what particular brands of certain product types are displayed, and keep notes on what is displayed on the website.Then, get an email address for the highest level person and enter it into the list.Pulling up the address on google maps and search for the following categories: Realtor, Insurance Agent, Mortgage Broker, Dentist/Dental, and Spas and Salons and getting their Contact information such as address, phone number and email address. Creating and adding business contact details in the website like Google my businessInput notes and upload CVsComplete checklists for applicationsScraping for top youtube channels with high view counts. * adding emails from youtube channels * Finding emails of the youtube channel creators.  Updating CRM database. 
Real Estate Searching for properties via Zilllow, setting the target area and buying criteria by creating/sketching map via google. Sending invitation to Agents for networkingContacting prospect realtors via emailSorting/Pulling  Real EstateTax Deliquent, Parcel ID, Lis Pendens, Code Violation etcMapping out PropertiesUpdating CRMScheduling MailEmail ReachOut/CampaignEmail Management

Online ResearchProvision of market data from a specific dateCollection of website resources for additional informationIdentify largest community forums
LinkedInGetting leads and sending cold emails/invitations (Using Recruitment and Sales Navigator Account)Building connectionsRecruitment assistant
Lead GenerationGenerate leads using Kohgyouc.hvg. Looking for contact details  such as emails and phone number. 
Credit Repair AnalystSending dispute letters and updating information 
CraigslistPosting Ads 
PodcastConduct internet research using web and social media searches to find podcaster.Gathering contact information from Podcast's shows such as email address, phone number, twitter and instagram account.
Medical ServicesTranscribing notes and fill in data to spreadsheets.
AmazonCreating list of best seller items product
ShopifyCreating contents of the products
Operations/Helpdesk/Customer Support

• Assist Philippine, US, Canadian, UK, Mauritius and Latin American Trainers with technical-related difficulties they are experiencing when they are using their software.• Technical and administrative support via instant messaging, phone, email correspondence and remote assistance (Teamviewer). • Provide support to European colleagues. • Solve simple network problems. • Act as a mediator between the company and its clients. • Email service administration: manage email accounts and updates (Google mail). • Providing Desktop and Technical support to Philippine, US, Canadian, UK, Mauritius and Latin American Trainers, and other foreign employees within the company (including creation of all accounts needed). • Acting as general support for the company and routing task to different departments. • Responsible for checking bugs within the system and properly documenting each and every one of them. • Determining simple data flow to determine if it is a bug or just a normal procedure. • Provide input for creating new processes within the team. • Mediation between end-users and IT team. • System error/bug replication before escalation to the IT team. • LC (Learning Consultant) tasks (e.g. cancellations of lessons) in the absence of the LC team. • Urgent technical support via Instant Messaging: provide remote assistance to internal clients for urgent matters. • Support via phone calls: Technical assistance for Home-Based trainers in the US, Canada and UK (software and lesson problem). • Learner account management: Manage the accounts of learners in the LMS (Learner Management System) and in the database. • Learner Credit Management: Manage Billing requests (addition/deletion and transfer of credits). • Lesson Management: Lesson cancellation, scheduling, and modification. • Database Management (Company's Database): Creating access and changing rights for the users.• Assigned as Shift Coordinator in the absence of the Team Leader.• Generates monthly and weekly reports for the managers

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research
  • Travel Planning
  • Speaking
  • Email Marketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking

Marketing & Sales
SKILL RATING
  • Email Marketing

Customer Service & Admin Support
EXPERIENCE

I have 3 years experience as a Customer Support.

SKILL RATING
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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