Current Employment Status:
Hired Part Time on May 9, 2017

Jean

E-commerce Account Manager | Amazon

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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

July 11th, 2024 (3 days ago)

Member Since

March 7th, 2017

Profile Description

I possess remarkable expertise in Customer Service, honed from ten years of experience in the BPO Industry and six years of serving as an Amazon FBA Account Manager.

For four years, I excelled as a Technical Support Specialist, specializing in meeting the networking needs of North American customers with SOHO (Small Office Home Office) Networks.

I have garnered two years of experience as a Customer Service Specialist for an American telecommunications account. During my tenure, I have proficiently assisted customers with their billing, technical, and sales inquiries. Based on my exceptional performance, I was promoted to the illustrious position of Team Lead, managing a team for three years. My role was to motivate the team and ensure that they achieved the desired targets set by the account. I can confidently say that my leadership and management skills have been instrumental in the team's success.

With two years of experience as a Technical Support Specialist II for a gaming account, I have successfully managed inbound calls from customers in Australia and New Zealand. My expertise lies in assisting customers with various inquiries, including billing, gaming issues, account management, and technical configurations on the console.

Six (6) Years Amazon Account Manager:  
- working on Seller Account cases
- resolving product restrictions
- maintaining good seller account health standing 
- answering customers' email
- addressing customers' feedback, 
- adding products, either via flat-file or manual, 
- adding product variations,
- reviewing the product's sales, 
- ensuring that we hold the buy box, 
- adding coupons, 
- reviewing the unfulfillable inventory and removing them accordingly 
- processing refunds. 
- Brand Registry cases. 

Top Skills

Advertising » Amazon Ads

Customer Support » Ecommerce

Office and Administration » Data Entry

Other Skills

Customer Support

Customer Support » Sales Support

Customer Support » Phone Support » English Speaking

Office and Administration » Travel Planning

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
43
Gender
Female
Website
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Address
Opol, Misamis Oriental
Tests Taken
IQ
Score:  90
DISC
Dominance: 23%
Influence: 9%
Steadiness: 31%
Compliance: 38%
English
C2(Advanced/Mastery)
Uploaded ID
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