E-commerce Account Manager | Amazon

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

April 15th, 2024 (10 days ago)

Member Since

March 7th, 2017

Profile Description

I possess remarkable expertise in Customer Service, honed from ten years of experience in the BPO Industry and six years of serving as an Amazon FBA Account Manager.

For four years, I excelled as a Technical Support Specialist, specializing in meeting the networking needs of North American customers with SOHO (Small Office Home Office) Networks.

I have garnered two years of experience as a Customer Service Specialist for an American telecommunications account. During my tenure, I have proficiently assisted customers with their billing, technical, and sales inquiries. Based on my exceptional performance, I was promoted to the illustrious position of Team Lead, managing a team for three years. My role was to motivate the team and ensure that they achieved the desired targets set by the account. I can confidently say that my leadership and management skills have been instrumental in the team's success.

With two years of experience as a Technical Support Specialist II for a gaming account, I have successfully managed inbound calls from customers in Australia and New Zealand. My expertise lies in assisting customers with various inquiries, including billing, gaming issues, account management, and technical configurations on the console.

Six (6) Years Amazon Account Manager:  
- working on Seller Account cases
- resolving product restrictions
- maintaining good seller account health standing 
- answering customers' emails 
- addressing customers' feedback, 
- adding products, either via flat-file or manual, 
- adding product variations,
- reviewing the product's sales, 
- ensuring that we hold the buy box, 
- adding coupons, 
- reviewing the unfulfillable inventory and removing them accordingly 
- processing refunds. 
- Brand Registry cases.