I have more than 5 years of experience with Customer Service/Technical Support by assisting other customers regarding their concerns with Internet connection, Computer Issues (browser issues, wireless compatibility, registry issue with AV, physical issues with different modems etc.) I am quite knowledgeable when it comes to Microsoft based-products since it is also required to follow through and log all my calls using such programs and for documentation purposes. I have more edge compare to other applicants because of my unique customer service skills acquired for years of exposure, adamant on willing to achieve more goals base on my performance and tapping other people to work with excellence. I am looking for a stable long-term job if possible and look for other ways to help you with your business.
In addition to my BPO experience, I worked as a Virtual Assistant, Data Entry and Appointment Setter,Telemarketer and Social Media Merketing from a direct client in the US specialized in the Real-Estate, Web Designing and Medicine for both full-time and part-time for 1 year and 6 months. My goal is to help companies grow with my assistance and skills. The company's vision will be mine as well and will nurture relationships to my clients to work long-term and expand business together with my fellow remote workers for for opportunities.
I have a 1 year experience being a Virtual Assistant and Admin for a real-estate company based in the US. All of which, my responsibilities are setting appointments for my client to visit or personal appointments, event planning like charities, workshops, ribbon -cutting events and other events that he could attend to.I also do lead analysis to filter and segregate leads to better our marketing strategy.
I have 2 years Telemarketing Experience in total for Medical and Real-estate companies which requires to cold calls leads in the US for either selling/buying their properties. I also do basic Video editing to be posted in various video advertising sites like Vimeo and Youtube.
I have a total of 6 years experience with Customer and Technical Support working for outsourcing companies in the Philippines. I also have 1 year experience in Email and Chat Support for a US company. Mostly, Tier 1 to Tier 2 troubleshooting for internet connection, pc issues, anti-viruses support and customer education.
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