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Social Media Buyer

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EXPECTED SALARY
Php 50,000.00/month
( $943 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $10.90 USD/hr )
EXPERIENCE OVERVIEW
10 years of Business Process Outsourcing industry experience in the field of customer service, technical support, and virtual assistance/project management for American-owned multinational companies.
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
DEL MONTE CITY, BULACAN
Tests Taken:
IQ
Score:  125

DISC
Dominance:36
Influence:7
Steadiness:31
Compliance:27

English
 C1(Advanced)
Last Active:
January 23rd, 2023 (10 days ago)
Member Since:
March 4th, 2017
SKILL SUMMARY

My main work experience is Technical Support & Customer Service handling inbound and outbound phone calls dealing with medical professionals, telecommunications engineers, and technicians. Also, I have a background in basic training delivery.

Besides being a company employee who is focused on delivering results based on internal workflows/processes, I also have experience with the following:

• Data entry using Microsoft Office 365, Google Docs, Google Sheets, Google Slides, Google Forms, etc.
• Google Workspace (G Suite)
• Utilize project management tools such as Asana, Monday, Trello, and Niftypm
• Create tickets and respond to client inquiries using these Customer Relationship Management (CRM) tools:  Salesforce || Zendesk || Freshdesk
• Basic usage of GoHighLevel (Updating of user permissions and messaging clients)
• Utilize Five9 and RingCentral for inbound & outbound phone calls
• Create and edit basic graphic content using Adobe Photoshop & Canva
• Social Media Management: Creating captions/posts on these social media platforms: Facebook, Instagram, Youtube, Twitter, LinkedIn, and Pinterest.
•Run Facebook ADS
• Schedule Posts using FB Business Suite and Creator Studio, Hootsuite, Buffer, Later, and Tailwind tools
• Video Editing
• WordPress website management using Elementor & Generateblocks plugins (drag & drop only — create a domain and subdomain from cPanel, upload blog posts, update plugins, widgets, etc.)
• Web research
• Lead Generation
• Transcription of audio and video files to text
• YouTube SEO Research Tools such as TubeBuddy, vidIQ, Google Trends, and Keyword Surfer
• Chatbot setup using Botsify

I am a self-motivated professional with a strong work ethic and adaptability to frequent changes in the working environment.

My Customer Service prowess in Business Process Outsourcing industry for American multinational companies and Virtual Assistant skills will help you grow your business. I have a proven track record in helping the business in achieving its company goals not only in terms of revenue but also consistently maintain its brand reputation.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Speaking
  • Tutoring Teaching
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
EXPERIENCE

Good communication skills both in speaking and writing

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

More than four months in the Project Management line of business.

SKILL RATING
  • Other Project Management

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