81 d02d8c94 89c0e9e0f 08db049f

Process Builder and Customer Support Specialist |

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Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelor of Science in Mathematics

Last Active

September 8th, 2023 (17 days ago)

Member Since

February 19th, 2017

Profile Description

Elevate Your Customer Support Experience!

Are you looking to create a customer support team that leaves a lasting impression on your clients? Look no further! As a Process Builder and Customer Support Specialist, I am here to help you build an exceptional support system that will skyrocket your business success.

Need assistance with setting up customer support channels such as chat, email, and phone? Count on me to guide you through the entire process, ensuring seamless communication between your team and your valued customers. I specialize in creating tailored solutions that meet your unique business requirements, guaranteeing prompt and personalized assistance at every touchpoint.

 Building robust processes is my expertise. I will work closely with you to design efficient workflows, eliminating bottlenecks and streamlining your customer support operations. By implementing best practices and cutting-edge technologies, I ensure that your team is equipped to handle customer inquiries swiftly and professionally.

 Creating comprehensive training manuals, guides and help articles is a passion of mine. I understand the importance of empowering your support agents with the right knowledge and resources. I'll craft user-friendly documentation that will serve as a valuable reference tool for your team, enabling them to deliver top-notch assistance and troubleshoot effectively.

But it doesn't end there! I believe in building a long-lasting partnership with my clients. With my friendly and approachable demeanor, I foster a collaborative environment where your ideas and feedback are always valued. Together, we will continually refine and enhance your customer support strategy to exceed your customers' expectations.

Don't miss out on the opportunity to elevate your customer support game. Reach out to me today, and let's embark on this journey to create a customer support experience that will leave your clients delighted and loyal. I can't wait to help you shine!

Top Skills

Customer Support » Chat Support

Experience: 5+ years

From live chat support agent to manager, I rose swiftly. Thriving in fast-paced environments, I excelled at resolving issues in real-time, building customer trust, and ensuring seamless chat experiences. Now, as a manager, I lead a team to deliver exceptional live chat support and drive customer satisfaction.

Customer Support » Email Support

Experience: 5+ years

From email support agent to manager in less than a year, my journey is a testament to my exceptional skills and dedication. As an agent, I went above and beyond to exceed performance goals, crafting clear and personalized responses that won customer loyalty. Building rapport and trust, I quickly earned a promotion. Now, as a manager, I lead with the experience of being in the trenches, guiding my team to deliver exceptional customer experiences and drive success.

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

As a manager, I bring a proven track record of success in building and leading high-performing teams. At DealMachine for Real Estate Investing, I had the privilege of building the customer support team from the ground up and crafting the outline procedures that guide our operations. I am committed to fostering a collaborative and empowering work environment where team members feel valued and motivated to excel. With my strong leadership skills, I ensure clear communication, provide guidance and support, and cultivate a culture of continuous improvement. I am dedicated to driving results, cultivating a customer-centric mindset, and fostering a positive and efficient work atmosphere. With my experience and expertise, I am confident in my ability to be an exceptional manager who can effectively guide and inspire teams to achieve outstanding performance and deliver exceptional customer experiences.

Other Skills

Marketing » Marketing Automation

Experience: 2 - 5 years

Have been closely working with Real Estate Investors and Sales Professionals in integrating different software through Zapier.

Customer Support » Forum/Community Moderation

Experience: 2 - 5 years

I have extensive experience in community moderation, having served as the admin for DealMachine's Facebook Community Page. I understand the importance of creating a safe and inclusive space where members can connect, share ideas, and seek support. I excel at enforcing community guidelines, facilitating discussions, and resolving conflicts with empathy and tact. With my expertise, I can help you build and maintain a thriving online community that fosters meaningful engagement and enhances your brand's reputation.

Customer Support » Technical Support

Experience: 5+ years

I excel in handling customer escalations for app-related issues in DealMachine's technical support. With a deep understanding of our product, I swiftly troubleshoot and provide clear instructions to ensure seamless app usage. Resolving escalations promptly, I contribute to enhanced customer satisfaction and a seamless user experience.

Customer Support » Phone Support

Experience: 5+ years

With over a decade of experience in phone support, I have had the privilege of engaging with diverse customers from telecommunication companies, software users, landlords, and tenants. Through countless conversations, I have honed my skills in active listening, problem-solving, and delivering exceptional service over the phone. I understand the nuances of effectively communicating complex information, providing step-by-step guidance, and offering empathetic support to address customer concerns. My extensive experience in various industries has equipped me with the ability to adapt quickly, build rapport, and deliver personalized assistance that exceeds customer expectations.

E-Commerce » Shopify

Experience: Less than 6 months

Basic Information

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Tests Taken
Score:  120
Dominance: 42
Influence: 41
Steadiness: 7
Compliance: 10
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