Process Builder and Customer Support Specialist |

From live chat support agent to manager, I rose swiftly. Thriving in fast-paced environments, I excelled at resolving issues in real-time, building customer trust, and ensuring seamless chat experiences. Now, as a manager, I lead a team to deliver exceptional live chat support and drive customer satisfaction.

From email support agent to manager in less than a year, my journey is a testament to my exceptional skills and dedication. As an agent, I went above and beyond to exceed performance goals, crafting clear and personalized responses that won customer loyalty. Building rapport and trust, I quickly earned a promotion. Now, as a manager, I lead with the experience of being in the trenches, guiding my team to deliver exceptional customer experiences and drive success.

As a manager, I bring a proven track record of success in building and leading high-performing teams. At DealMachine for Real Estate Investing, I had the privilege of building the customer support team from the ground up and crafting the outline procedures that guide our operations. I am committed to fostering a collaborative and empowering work environment where team members feel valued and motivated to excel. With my strong leadership skills, I ensure clear communication, provide guidance and support, and cultivate a culture of continuous improvement. I am dedicated to driving results, cultivating a customer-centric mindset, and fostering a positive and efficient work atmosphere. With my experience and expertise, I am confident in my ability to be an exceptional manager who can effectively guide and inspire teams to achieve outstanding performance and deliver exceptional customer experiences.

Have been closely working with Real Estate Investors and Sales Professionals in integrating different software through Zapier.

I have extensive experience in community moderation, having served as the admin for DealMachine's Facebook Community Page. I understand the importance of creating a safe and inclusive space where members can connect, share ideas, and seek support. I excel at enforcing community guidelines, facilitating discussions, and resolving conflicts with empathy and tact. With my expertise, I can help you build and maintain a thriving online community that fosters meaningful engagement and enhances your brand's reputation.

I excel in handling customer escalations for app-related issues in DealMachine's technical support. With a deep understanding of our product, I swiftly troubleshoot and provide clear instructions to ensure seamless app usage. Resolving escalations promptly, I contribute to enhanced customer satisfaction and a seamless user experience.

With over a decade of experience in phone support, I have had the privilege of engaging with diverse customers from telecommunication companies, software users, landlords, and tenants. Through countless conversations, I have honed my skills in active listening, problem-solving, and delivering exceptional service over the phone. I understand the nuances of effectively communicating complex information, providing step-by-step guidance, and offering empathetic support to address customer concerns. My extensive experience in various industries has equipped me with the ability to adapt quickly, build rapport, and deliver personalized assistance that exceeds customer expectations.