Shopify Virtual Assistant |Project Manager | Executive VA

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 16th, 2024 (3 days ago)

Member Since

February 14th, 2017

Profile Description

IN NEED OF AN ALL ROUNDER SHOPIFY VIRTUAL ASSISTANT?

- Conversion Rate Optimized website (CRO)
- Manage day-to-day store operations
- Provide great customer service experience 

Here's how I can help you scale your ecommerce business:

 ***SHOPIFY STORE SET UP & CUSTOMIZATION

- Website Design | Website Redesign - whether it’s a new store or one that needs revamping, I'll create a polished and tailored Shopify store that aligns with your brand's identity and ensures a seamless shopping experience for your customers. From custom designs to tweaking existing themes, I'll make your store visually appealing and unique, standing out in the competitive market.

- Product Listing and landing page Optimizations - each store visitors is important. Whether it's the product page or any landing page on your website, they all deserve a spotlight. I'll optimize product listings and landing pages to improve visibility and attract more potential buyers and ensure that each page that customers will visit are user-friendly, seamless and responsive.

- Search Engine Optimization & Google Analytics - I'll implement SEO best practices and integrate Google Analytics to ensure higher visibility, increased traffic and to gain valuable insights and make data-driven decisions that drive your business forward.

Tools, Apps and Softwares at my disposal

- Klaviyo       
- Flodesk     
- Zapier
- Google Trends
- GemPages
- PageFly
- EComposer Landing Page Builder
- Replo
- Canva
- Midjourney
- ChatGPT
- Lucky Orange
- Hotjar
- Printify
- Printful
- Ask the Public
- Meta
- Facebook Pixel
- Shopify Apps

***MANAGING DAY TO DAY STORE OPERATIONS

- Store and Team Management - it can be time consuming and daunting to keep monitoring your store so sit back and relax and leave it up to the expert. I will effectively manage the team and the overall store, including product updates and collections\tags, inventory management, correct set up of shipping rates, create/update discounts, managing email campaigns and segments and handling sales-related tasks.

- Order processing - your customers will experience hassle-free order processing under my watch. From purchase confirmation to shipping, I will handle every step efficiently, ensuring smooth operations for your business. 

- Backend Support - from regularly updating themes to meticulously maintaining apps and plugins, I will ensure your store's infrastructure remains robust and up-to-date, guaranteeing seamless functionality and enhanced user experience. With expertise on managing general store upkeep, you can focus on core business strategies while I handle the technical intricacies, providing you with peace of mind and confidence in your store's performance.

Tools, Apps and Softwares I use on a day-to-day basis

- Calendly
- Crowdfire
- Meta - Facebook & Instagram
- Slack
- Upgrade to see actual info
- Lastpass
- 1password
- Later
- Buffer
- Microsoft Office 365
- Sharepoint
- Asana
- Trello
- Google Workspace
- Notion
- Capcut
- Notion

***ENSURING GREAT CUSTOMER SERVICE EXPERIENCE

- User Journey | User Experience - in the ecommerce world, to be successful, you need to put yourself in your customers shoes. And what better way to do it than to create a user journey. This will allow me to create the right message for the right people. From the initial point of contact to conversion and beyond, I will prioritize user experience, ensuring every interaction leaves a lasting impression and fosters meaningful engagement with your brand.

- Customer Support - with 15 years of experience in providing great customer service which is second to none, I committed to providing timely and personalized assistance, ensuring every customer query is addressed promptly and with care, fostering trust and loyalty to your brand. 

Tools, Apps and Softwares I use to provide customer support

- Facebook
- Instagram
- FreshDesk
- Zoho Desk
- Zendesk
- Gorgias
- Microsoft Outlook
- ActiveCampaign
- MailChimp
- ClickUp
- Zoom
- Google Meet
- Salesforce
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- CallHippo

Convinced ? Send me a message so we can hop on a BREAK THROUGH SESSION | DISCOVERY CALL.  

Talk soon,
Bianne