• More than 5 years of experience in Learning and Development field
• Almost 5 years Experience in Quality Management
• Robust knowledge in instructional design – creation of training modules and materials for
different programs
• Impressive know-how in Training Needs Analysis process (TNA)
• Strong Quality, Process.
• Experience in creation of Quality-Related Process Documents (Guidelines and Parameters,
Audit/Monitoring Forms, etc.)
• Proficient in reporting and root cause analysis process
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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