John

Real Estate Admin Assistant | Work Order Manager

60 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $11.00/hour ($968.00/month)

Associates degree

Last Active

December 1st, 2023 (118 days ago)

Member Since

February 12th, 2017

Profile Description

Rocket Station | Virtual Assistant                    [September 2021 - Present ]
Real Estate Admin Assistant
Source leads and perform skip tracing 
Complete property research and Comparative Market Analysis (Comparables)
Create basic spreadsheets using Google Sheets

Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Create and post content with and without Hootsuite basic graphic design using Canva

Property management customer service Manage basic maintenance work orders
Address general inquiries and coordinate transactions via phone and email
William Hill Group | Customer Service Representative             [ August 2020 - July 2021 ]
Supported email and chat concernsAssisted customers with sportsbook related concernsReviewed documents submitted by customers to avoid fraudConcentrix Philippines | Customer Service Representative
[September 2018 - January 2019 ]Supported account related inquiries through phone calls Assisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware, devices, and software to resolve service issuesAssisted customer escalations in a timely manner via emailStellar Philippines Inc.             
[ July 2017 - September 2018 ]Network OperatorAssisted clients via phone and email to resolve order requestsEscalated valid orders to onsite technicians to review and assess the work needed for the orderBack of House RepresentativeReviewed and processed orders and properly tagged the status of each order which
will be sent to the designated departmentEscalated
rush orders which may impact the service of the clients
The Results Companies                       
[ April 2016 - February 2017 ]Work Order ManagerHandled escalations of level 1 agentsSent daily and weekly reports to the data analyst for reviewExtracted, interpreted and distributed open orders to the available agents on a daily basisCustomer Account ExecutiveHandled email support account related concernsResponded and processed orders on a daily basisPerformed outbound calls to customers with expiring orders24/7 Customer Philippines | Technical Support Representative [April  2013 - July 2014 ]Worked to resolve complaints, problems or respond to questions while demonstrating
professionalism and courtesy with customersOffered available products and services that matches the customers profileProcessed dispatch request for onsite repairStream Global
Services | Technical Support Representative 1           
[September 2010 - August 2011 ]Inbound
phone support for desktop computersAssisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware and software to resolve device issuesOffered available products that matches the customers needs

Top Skills

Customer Support

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Email Management

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Experience: Less than 6 months

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Experience: Less than 6 months

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Pasig City, Metro Manila (NCR)
Tests Taken
IQ
Score:  126
DISC
Dominance: 46
Influence: 28
Steadiness: 21
Compliance: 5
English
C2(Advanced/Mastery)
Uploaded ID
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