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Real Estate Admin Assistant | Work Order Manager

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 35,000.00/month
( $697 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $4.03 USD/hr )
EXPERIENCE OVERVIEW
3 years as a Technical Support Representative and a
BASIC INFORMATION
Age:
36
Gender:
Male
Location:
Pasig City, Metro Manila (NCR)
Tests Taken:
IQ
Score:  126

DISC
Compliance:5
Dominance:46
Influence:28
Steadiness:21

English
 C2(Advanced/Mastery)
Last Active:
2022-01-14
Member Since:
2017-02-12
SKILL SUMMARY

Rocket Station | Virtual Assistant                    [September 2021 - Present ]
Real Estate Admin Assistant
Source leads and perform skip tracing 
Complete property research and Comparative Market Analysis (Comparables)
Create basic spreadsheets using Google Sheets

Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Create and post content with and without Hootsuite basic graphic design using Canva

Property management customer service Manage basic maintenance work orders
Address general inquiries and coordinate transactions via phone and email
William Hill Group | Customer Service Representative             [ August 2020 - July 2021 ]
Supported email and chat concernsAssisted customers with sportsbook related concernsReviewed documents submitted by customers to avoid fraudConcentrix Philippines | Customer Service Representative
[September 2018 - January 2019 ]Supported account related inquiries through phone calls Assisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware, devices, and software to resolve service issuesAssisted customer escalations in a timely manner via emailStellar Philippines Inc.             
[ July 2017 - September 2018 ]Network OperatorAssisted clients via phone and email to resolve order requestsEscalated valid orders to onsite technicians to review and assess the work needed for the orderBack of House RepresentativeReviewed and processed orders and properly tagged the status of each order which
will be sent to the designated departmentEscalated
rush orders which may impact the service of the clients
The Results Companies                       
[ April 2016 - February 2017 ]Work Order ManagerHandled escalations of level 1 agentsSent daily and weekly reports to the data analyst for reviewExtracted, interpreted and distributed open orders to the available agents on a daily basisCustomer Account ExecutiveHandled email support account related concernsResponded and processed orders on a daily basisPerformed outbound calls to customers with expiring orders24/7 Customer Philippines | Technical Support Representative [April  2013 - July 2014 ]Worked to resolve complaints, problems or respond to questions while demonstrating
professionalism and courtesy with customersOffered available products and services that matches the customers profileProcessed dispatch request for onsite repairStream Global
Services | Technical Support Representative 1           
[September 2010 - August 2011 ]Inbound
phone support for desktop computersAssisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware and software to resolve device issuesOffered available products that matches the customers needs

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Event Planner
  • Excel
  • Personal Assistant
  • Speaking
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

During my stay as a Call Center Agent I have been tasked to use Excel for various tasks to be forwarded to my team. When I became Tier2 for ISP and VoIP , most of the work was done using MS Excel. Once tasks are done, I send out my end of day report to my supervisor and manager.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have been using the language for work since 2010. With strict implementation of English only policy in the office, I can say I'm confident and relaxed when using the language.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have more than 3 years of Tehcnical Support experience. This is a combination of phone, email, chat and mainly Tech support. The accounts that I have handled are mainly ISP and Computer Hardware and software accounts; all of which are voice accounts. Currently I am handling Tier2 support for ISP and VoIP but previously handled back office support which uses MS Excel as the main tool with the same account.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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