Rocket Station | Virtual Assistant [September 2021 - Present ]
Real Estate Admin Assistant
Source leads and perform skip tracing
Complete property research and Comparative Market Analysis (Comparables)
Create basic spreadsheets using Google Sheets
Basic social media admin Set up accounts for
Property management customer service Manage basic maintenance work orders
Address general inquiries and coordinate transactions via phone and
William Hill Group | Customer Service Representative [ August 2020 - July 2021 ]
[September 2018 - January 2019 ]Supported account related inquiries through phone calls Assisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware, devices, and software to resolve service issuesAssisted customer escalations in a timely manner via
[ July 2017 - September 2018 ]Network OperatorAssisted clients via phone and
will be sent to the designated departmentEscalated
rush orders which may impact the service of the clients
The Results Companies
[ April 2016 - February 2017 ]Work Order ManagerHandled escalations of level 1 agentsSent daily and weekly reports to the data analyst for reviewExtracted, interpreted and distributed open orders to the available agents on a daily basisCustomer Account ExecutiveHandled
professionalism and courtesy with customersOffered available products and services that matches the customers profileProcessed dispatch request for onsite repairStream Global
Services | Technical Support Representative 1
[September 2010 - August 2011 ]Inbound
phone support for desktop computersAssisted customers in identifying issues and explained solutions to restore service and functionalityConfigured hardware and software to resolve device issuesOffered available products that matches the customers needs
During my stay as a Call Center Agent I have been tasked to use Excel for various tasks to be forwarded to my team. When I became Tier2 for ISP and VoIP , most of the work was done using MS Excel. Once tasks are done, I send out my end of day report to my supervisor and manager.
I have been using the language for work since 2010. With strict implementation of English only policy in the office, I can say I'm confident and relaxed when using the language.
I have more than 3 years of Tehcnical Support experience. This is a combination of phone, email, chat and mainly Tech support. The accounts that I have handled are mainly ISP and Computer Hardware and software accounts; all of which are voice accounts. Currently I am handling Tier2 support for ISP and VoIP but previously handled back office support which uses MS Excel as the main tool with the same account.
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