198bd 92e0904d08 840 c8f90d

Case Manager/ Social Media Specialist/ Escalations Specialist/ Customer Support

87 ID PROOF
Timeproof:
EXPECTED SALARY
Php 8,000.00 - 10,000.00/month ( $160 USD )
20 hrs/wk ( $1.82 - $2.28 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2 years in Academic Tutoring, 6 Months Cruise Specialist, 6 Months Case Manager/Social Media Strategist
BASIC INFORMATION
Age:
22
Gender:
Male
Tests Taken:
IQ
Score:  110

DISC
Compliance:30%
Dominance:10%
Influence:30%
Steadiness:30%

English
 C2(Advanced/Mastery)
Last Active:
2020-01-19
Member Since:
2017-02-09
SKILL SUMMARY


I've been a part of many outsourcing companies that caters for Travel Accounts such as Hilton Hotels in the U.S and P&O Cruises of Carnival Groups Corporation. I've been a Hotel Reservation specialist and Cruise Specialist which later on got promoted as a Case Manager of the escalations team for one of the biggest cruise liners in Australia and Europe. I have skills not only in Customer Service but in Academics as well, being an Academic Tutor for grade school and high school student while pursuing my studies as a Passionate Nursing Student. I am a hardworking person that can help you with your needs, I not only have my skills but I also have the passion and determination to finish my work in a time managed and goal oriented way.

WORKER SKILLS
TOP SKILLS
  • Event Planner
  • Quality Assurance
  • Travel Planning
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Creative Writing
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Medical Services

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 2 years experience teaching English Communication Language and Reading to grade school and high school students. I have 1 and a half month experience in the business process outsourcing industry as a Reservation specialist and a Case Manager.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Creative Writing

Marketing & Sales
EXPERIENCE

I have 1 year experience selling cabins for P&O Cruises AU

SKILL RATING
  • Sales Representative

Customer Service & Admin Support
EXPERIENCE

I have 1 year experience in the BPO industry not onlly as a reservation specialist for Hilton Hotels and Carnival Corporation Cruise lines but as a Case Manager as well of P&O Cruise AU

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Professional Services
SKILL RATING
  • Medical Services

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