I am very skillful when it comes to data analytics and digital marketing. Have multiple experienced in inbound, outbound and sales expert.
Experience: 1 - 2 years
With my 2 years of BPO experience, I have this transferable skills like communication, problem-solving, and multitasking. Customer Service & Communication: *Managed inbound and outbound calls, emails, or live chats, delivering high-quality customer service. *Responded promptly and professionally to customer inquiries, ensuring customer satisfaction. *Demonstrated active listening, clear communication, and empathetic responses to address client needs. Problem Solving & Conflict Resolution: *Analyzed customer issues and provided timely, effective solutions, ensuring positive outcomes. *Handled escalated customer complaints with professionalism, finding resolutions that satisfied both the client and the company. Time Management & Multitasking: *Efficiently managed multiple tasks, including handling calls, emails, and data entry simultaneously. *Prioritized tasks to meet deadlines in a fast-paced environment, ensuring accuracy and efficiency. Data Entry & Record Management: *Accurately inputted customer information and transaction details into CRM systems or databases. *Maintained organized records and followed up on customer queries or pending issues.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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