EA/VA | Customer & Sales Support | Bookkeeper

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

March 19th, 2024 (31 days ago)

Member Since

January 26th, 2017

Profile Description

Upgrade to see actual info Upgrade to see actual info is a seasoned virtual professional with over 12 years of combined experience in the field. She has extensive experience with all administrative tasks, including scheduling and correspondence. She is well adept in providing customer support, technical support, and team management. Having held positions in the telecommunications industry, banking and finance, logistics, music and media industry, and business fields, Upgrade to see actual info was able to tailor her skills to meet the needs to various clients. She has increased efficiency in several of her assigned roles. She was also able to intereact directly with potential and existing clients, and has increased customer satisfaction ratings at several companies. Upgrade to see actual info is also very effective at teaching new trainees. As a senior assistant, she has developed many employee development programs and helped underperforming employees to generate better and quality results. She became a KPI Analyst and CSAT trainer wherein all underperforming employees were assigned under her belt, and she trained and honed them to be better at their craft and generate quality numbers. And in no time, they became part of the top performing employees, which WOWed everyone. Upgrade to see actual info has also been consistently recognized as a top employee of different clients and companies she's been a part of. To her, no matter what you do,  may it be big or small, it's always best to give it your best, and don't leave any space for regrets and "I should have's". Many of her former clients and colleague would say that she is naturally a charming person on and off the phone, and providing excellent customer service is simply innate in her. She is also passionate with continuous learning, and has taken several courses and certificates and gained new skills which she believes would be beneficial to her clients. She has previously taken a course and got certified in Copywriting and Shopify dropshipping, and just recently, she took bookkeeping courses and she is now Xero Advisor and Xero Payroll certified. And as of today's date, she's scheduled to take Quickbooks training. Upgrade to see actual info just loves productivity. May it be work related, or self cultivating related, she just simply makes the most of her time. 

Check out her portfolio here: Upgrade to see actual info