I'm currently working in a call center as an account specialist focused on error monitoring and ID management. I'm working on 500-550 accounts (average)
per day. Knowledgeable in using Microsoft Office (Word, Excel and Powerpoint). I was a customer service representative until being endorsed to a new LOB. Only top 15 among 600 agents were chosen in this LOB. Being an error auditor and once a csr, I'm knowledgeable on billing and being technical service representative. I can handle high volume of calls and error reports. In this kind of LOB, presence of mind, patience and multi-tasking is the key to success.
I will work with the best that I can and apply things that I learned. I'm willing to learn more and grow along with your business.
I have a 1 year experience being an error auditor in a call center.
I have 2 years experience in a call center as a CSR