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Customer service and Technical Support

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EXPECTED SALARY
more than Php 100,000.00/month
( $1,735 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $13.37 USD/hr )
EXPERIENCE OVERVIEW
4 Years in Customer Service - BPO industry
BASIC INFORMATION
Age:
31
Gender:
Female
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
September 30th, 2022 (6 days ago)
Member Since:
January 18th, 2017
SKILL SUMMARY

I worked in a BPO industry for 4 years
from Telemarketing, customer service , technical support. billing and escalation specifically in Cable, internet and telephone department. I have an experience in article writing for Upgrade to see actual info for a short time. I have been writing blogs about my travels and provide information about the places that I visit. I learned Photoshop last years using the basic tools for editing at work.
I am proficient in Microsoft word and power point plus a little knowledge of MS Excel.

I have been working home-based for 10 months now as an appointment setter and a freelance content writer for different topics like SEO, outsourcing, Photography, blockchain and a lot more.,  i also worked as a virtual assistant where I do lead generation, cold calling using google docs and MS excel. Part of my responsibilities was to create banners and simple Facebook posts using Upgrade to see actual info

I am self motivated, focused in accomplishing the given task and make sure that I understand everything that I need to do. I am looking forward for a stable part time job where I can earn and be of help in making sure that we have the stability in your business.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Ghost Writing
  • Lead Generation
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have been in the BPO industry for more than 4 years and additional 4 years working as a freelancer. I have a great mixture of customer service, sales, technical support and supervisory roles. I have taken a significant amount of content and copywriting jobs as well.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I am currently a training supervisor in an ESL language center teaching English to Chinese students. I am handling 97 people and they all go through me for training, materials, corrections, and suggestions. I am in-charge of planning and executing activities to improve their Englins communication skills.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have 6 months of experience as a freelance content writer.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ghost Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

More than 1 year experience as sales associate and lead generation specialist

SKILL RATING
  • Lead Generation
  • Private Blog Network
  • Sales Representative
  • SEO
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support

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