Customer service and Technical Support

Age:

31

Gender:

Female

Tests Taken:

English
 C2(Advanced/Mastery)

Last Active:

September 30th, 2022 (6 days ago)

Member Since:

January 18th, 2017

I worked in a BPO industry for 4 years
from Telemarketing, customer service , technical support. billing and escalation specifically in Cable, internet and telephone department. I have an experience in article writing for Upgrade to see actual info for a short time. I have been writing blogs about my travels and provide information about the places that I visit. I learned Photoshop last years using the basic tools for editing at work.
I am proficient in Microsoft word and power point plus a little knowledge of MS Excel.

I have been working home-based for 10 months now as an appointment setter and a freelance content writer for different topics like SEO, outsourcing, Photography, blockchain and a lot more.,  i also worked as a virtual assistant where I do lead generation, cold calling using google docs and MS excel. Part of my responsibilities was to create banners and simple Facebook posts using Upgrade to see actual info. 

I am self motivated, focused in accomplishing the given task and make sure that I understand everything that I need to do. I am looking forward for a stable part time job where I can earn and be of help in making sure that we have the stability in your business.

TOP SKILLS

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Research

• Speaking

• Tutoring Teaching

• Writing

• Ghost Writing

• Lead Generation

• Sales Representative

• Telemarketing

• Customer Support

• Phone Support

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Office & Admin (Virtual Assistant)

EXPERIENCE

I have been in the BPO industry for more than 4 years and additional 4 years working as a freelancer. I have a great mixture of customer service, sales, technical support and supervisory roles. I have taken a significant amount of content and copywriting jobs as well.

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

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English

EXPERIENCE

I am currently a training supervisor in an ESL language center teaching English to Chinese students. I am handling 97 people and they all go through me for training, materials, corrections, and suggestions. I am in-charge of planning and executing activities to improve their Englins communication skills.

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

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Writing

EXPERIENCE

I have 6 months of experience as a freelance content writer.

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Ghost Writing

• Web Content Writing

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Sales and Marketing

EXPERIENCE

More than 1 year experience as sales associate and lead generation specialist

SKILL RATING

• Lead Generation

• Private Blog Network

• Sales Representative

• SEO

• Social Media Marketing

• Telemarketing

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Advertising

SKILL RATING

• Facebook Ads

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Customer Service & Admin Support

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support