Roselle

Customer Support and Quality Monitoring Expert

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

January 24th, 2025 (23 days ago)

Member Since

January 16th, 2017

Profile Description

I began my career in Customer Service and Call Centers over 10 years ago as a Quality Monitoring Specialist. In this role, my primary responsibility was to ensure calls complied with program guidelines. Through dedication and hard work, I advanced to supervisor and eventually to manager. During this time, I had the opportunity to contribute to a start-up account, where I played a key role in developing new processes and program guidelines for a client. Additionally, I had the privilege of collaborating with clients from various parts of the world, which greatly enhanced my analytical abilities and English communication skills, both written and verbal.Beyond call monitoring, I have gained experience in several other areas, including chat support, email response, audio transcriptions, and dispute mediation. This diverse skill set has equipped me to handle a wide range of customer service challenges effectively.

Top Skills

Experience: 10+ years

Experience: 10+ years

Experience: 2 - 5 years

Other Skills

Experience: 10+ years

Experience: 2 - 5 years

Experience: 10+ years

Experience: 2 - 5 years

Experience: 1 - 2 years

Basic Information

Age
51
Gender
Female
Website
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Address
Taytay, Rizal
Tests Taken
IQ
Score:  104
DISC
Dominance: 19%
Influence: 15%
Steadiness: 44%
Compliance: 22%
English
C2(Advanced/Mastery)
Government ID
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