I began my career in Customer Service and Call Centers over 10 years ago as a Quality Monitoring Specialist. In this role, my primary responsibility was to ensure calls complied with program guidelines. Through dedication and hard work, I advanced to supervisor and eventually to manager. During this time, I had the opportunity to contribute to a start-up account, where I played a key role in developing new processes and program guidelines for a client. Additionally, I had the privilege of collaborating with clients from various parts of the world, which greatly enhanced my analytical abilities and English communication skills, both written and verbal.Beyond call monitoring, I have gained experience in several other areas, including chat support,
Experience: 10+ years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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