I was Technical Support Representative for the most of my career. I was able to learn basic computer system troubleshooting when I worked with Ambergris Solutions. I am familiar with website including E-commerce site management which I was able to learn while working at Aegis Peoplesupport. I was then promoted to Quality Assurance Specialist for 2 years, Team Captain for 1 year. I was able to learn the workflow for call center operations and Micro Team Management because of this.
I learned Real Estate and Client Relations Management when I worked as a Vendor Manager for Vacation Rentals Pro. Here are my roles:
-Provide end to end implementation and analysis for new processes and process improvements using Six Sigma projects.
-Provides daily center performance reports directly to the CEO to gauge the team's statistics.
-Monitor 2 offshore centers every day. This includes tracking their attendance, productivity and metrics.
-Analyze the invoices the 2 BPO companies submit monthly and compare it with the data on the tracking templates that I have to check if they are accurate before any payment can be processed to them.
-Handled a team of 2 Operations Managers 3 supervisors and 45 agents in total. Keep them motivated and updated on company news, new processes and campaigns.
-Regularly hold team meetings, client conference calls via
I am currently working as a Process Improvement Specialist which is why I can only have 1 part time job. I can assure you that I will be a valuable asset to your company.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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