Michael

Business Consultant and Process Improvement Specialist

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Overview

Looking for part-time work (4 hours/day)

at $6.82/hour ($600.00/month)

Bachelors degree

Last Active

October 28th, 2021 (882 days ago)

Member Since

January 14th, 2017

Profile Description

I was Technical Support Representative for the most of my career. I was able to learn basic computer system troubleshooting when I worked with Ambergris Solutions. I am familiar with website including E-commerce site management which I was able to learn while working at Aegis Peoplesupport. I was then promoted to Quality Assurance Specialist for 2 years, Team Captain for 1 year. I was able to learn the workflow for call center operations and Micro Team Management because of this.

I learned Real Estate and Client Relations Management when I worked as a Vendor Manager for Vacation Rentals Pro. Here are my roles:

-Provide end to end implementation and analysis for new processes and process improvements using Six Sigma projects.
-Provides daily center performance reports directly to the CEO to gauge the team's statistics.
-Monitor 2 offshore centers every day. This includes tracking their attendance, productivity and metrics.
-Analyze the invoices the 2 BPO companies submit monthly and compare it with the data on the tracking templates that I have to check if they are accurate before any payment can be processed to them.
-Handled a team of 2 Operations Managers 3 supervisors and 45 agents in total. Keep them motivated and updated on company news, new processes and campaigns.
-Regularly hold team meetings, client conference calls via Skype and business meetings with the stakeholders to keep them up to date with our company's need.

I am currently working as a Process Improvement Specialist which is why I can only have 1 part time job. I can assure you that I will be a valuable asset to your company.

Top Skills

Customer Support » Email Support

Other Skills

Marketing » Content Creation » Technical Writing

SEO

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Marketing » Marketing Analytics » Google Analytics

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Business Management

Design » Logo Design

Customer Support

Customer Support » Technical Support

Accounting » Financial Accounting » Financial Analysis

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Accounting » Investment Accounting » Strategic Planning

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  132
DISC
Dominance: 35
Influence: 32
Steadiness: 23
Compliance: 10
English
C2(Advanced/Mastery)
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