Junko

Assistant Manager (e-Commerce Industry) | IT Engineer

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

September 2nd, 2023 (208 days ago)

Member Since

January 1st, 2017

Profile Description

- Managing helpdesk/open-source ticketing request system and KPIs
- Working with a team in shifting schedules
- 24/7 on-call and end-user support
- Securing backup, performing front and backend troubleshooting and support to end users.
- Providing remote and onsite end-user support for desktop and office applications
- Establishing IT Vendor Management
- Updating inventory/audit of IT devices and licenses
- Conducting orientation and tutorials to end-users
- Providing recommendation to software development team
- Analyzing problems and providing solutions based on requirements (Business/ Functional Analysis)
- Presenting of system solutions to the clients (pre-sales activities)
- Performing system solutions (post-sales activities)
- Documenting user manuals, solutions, creating charts and schedules
- Office Administration
- Quality assurance testing of software, network, server and system applications and infrastructure
- Technical Sales Marketing and lead generation analysis
- Scrum and Sprint Project Development/Management
- Stakeholders management
- Order fulfillment, return management and product research using Shopify, Oberlo, Shopified App, Amazon, Paypal and AliExpress platforms
- Chargebacks, high-risk, security and fraud investigation
- Customer service, remote support and social media management
- Documentation and report analysis
- Project management/ Team Lead/ Lead consultant- Google apps/suite administrator
- IT business solutions, operations management, analysis and consultation
- IT business development and QA analysis
- Creating course/modules for e-Commerce
- Shopify web development and graphics

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Web Programming » CMS » Wordpress

Other Skills

Marketing » Email Marketing

SEO » Content Management

Professional Services » Management Services » Business Management

Professional Services » Management Services » Inventory Management

Customer Support

Customer Support » Social Media Moderation

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Software » Software QA Testing

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Talisay, Cebu
Tests Taken
IQ
Score:  126
DISC
Dominance: 44
Influence: 35
Steadiness: 12
Compliance: 9
English
C2(Advanced/Mastery)
Uploaded ID
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