- Managing helpdesk/open-source ticketing request system and KPIs
- Working with a team in shifting schedules
- 24/7 on-call and end-user support
- Securing backup, performing front and backend troubleshooting and support to end users.
- Providing remote and onsite end-user support for desktop and office applications
- Establishing IT Vendor Management
- Updating inventory/audit of IT devices and licenses
- Conducting orientation and tutorials to end-users
- Providing recommendation to software development team
- Analyzing problems and providing solutions based on requirements (Business/ Functional Analysis)
- Presenting of system solutions to the clients (pre-sales activities)
- Performing system solutions (post-sales activities)
- Documenting user manuals, solutions, creating charts and schedules
- Office Administration
- Quality assurance testing of software, network, server and system applications and infrastructure
- Technical Sales Marketing and lead generation analysis
- Scrum and Sprint Project Development/Management
- Stakeholders management
- Order fulfillment, return management and product research using Shopify, Oberlo, Shopified App, Amazon, Paypal and AliExpress platforms
- Chargebacks, high-risk, security and fraud investigation
- Customer service, remote support and social media management
- Documentation and report analysis
- Project management/ Team Lead/ Lead consultant- Google apps/suite administrator
- IT business solutions, operations management, analysis and consultation
- IT business development and QA analysis
- Creating course/modules for e-Commerce
- Shopify web development and graphics
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.