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Customer Service Expert/Virtual Assistant

80 ID PROOF
Verified
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EXPECTED SALARY
Php 50,000.00/month
( $868 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.02 USD/hr )
EXPERIENCE OVERVIEW
Polished, professional customer service representative/subject matter expert offering: - Ten years of experience providing customer support in busy call center environments for telecommunications, online gaming and health insurance employers. - An unwave
BASIC INFORMATION
Age:
38
Gender:
Male
Location:
Pila, Laguna
Tests Taken:
IQ
Score:  110

DISC
Dominance:50%
Influence:11%
Steadiness:7%
Compliance:32%

English
 C2(Advanced/Mastery)
Last Active:
September 27th, 2022 (8 days ago)
Member Since:
December 15th, 2016
SKILL SUMMARY

- Managed a high-volume workload within a service level-driven environment. Resolved an average ofUpgrade to see actual infoinquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new agents and particularly challenging calls as one of the company’s primary floorwalkers for new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors)
- Earned excellent marks in all categories including communication skills, listening skills, problem resolution, and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

WORKER SKILLS
TOP SKILLS
  • Transcription
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
SKILL RATING
  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Desktop Applications
  • Game development
  • iOS development
  • Software QA Testing

Finance & Management
SKILL RATING
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Investment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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