Customer Service Expert/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 16th, 2024 (3 days ago)

Member Since

December 15th, 2016

Profile Description

- Managed a high-volume workload within a service level-driven environment. Resolved an average ofUpgrade to see actual infoinquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new agents and particularly challenging calls as one of the company’s primary floorwalkers for new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors)
- Earned excellent marks in all categories including communication skills, listening skills, problem resolution, and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.