Customer service representative

My 7-year tenure as a news writer within the media industry has enriched my content writing skills extensively. Crafting compelling and informative news pieces demanded a keen eye for detail, impeccable research abilities, and a knack for delivering engaging content under tight deadlines. I excelled in distilling complex information into easily digestible stories, adhering to journalistic standards while captivating audiences through articulate and impactful narratives. This experience ingrained in me the art of storytelling, proficient language use, and the ability to adapt content to diverse audiences and platforms.

I worked in an American Insurance Agency. My tasks include sending HOI applications and distributing invoices and documents like declaration pages and final quotes. I also request shop, renewal, cancellation, and changing mortgagee clauses.

In my tenure within the insurance industry, I've extensively utilized email management as a pivotal tool to facilitate seamless communication with clients, underwriters, and various stakeholders. My role involved adeptly handling a high volume of emails daily, triaging urgent inquiries, and ensuring prompt responses to policy-related queries. I've crafted and implemented efficient email management systems, categorizing and prioritizing messages to streamline workflows. Additionally, my expertise extended to composing clear, concise, and professional emails, fostering client relationships, and ensuring compliance with industry regulations. This experience has finely honed my skills in email organization, prioritization, and effective communication, contributing to enhanced client satisfaction and operational efficiency within the insurance sector.

Handling customer inquiries, addressing concerns, and providing tailored solutions with a focus on delivering exceptional service experiences.

In my roles as an Office Staff and Virtual Assistant, I honed a robust skill set in data entry, showcasing proficiency in swiftly and accurately inputting, organizing, and managing diverse sets of information. My experience involved meticulously handling administrative tasks, maintaining databases, and providing virtual support, which significantly enhanced my expertise in data entry.

I have a solid one year of experience answering phone calls from a customer asking inquiries about their phones as I worked in a call centre for a telco company. Every day, I respond to 30 to 50 phone calls explaining billing or technical stuff to American customers.