Virtual Assistant

Comprehensive knowledge of medical billing codes (CPT, ICD-10) and insurance claim procedures. Expertise in billing software and electronic health records (EHR) systems, ensuring accurate and efficient claims processing. Thorough understanding of healthcare regulations, including HIPAA, to maintain patient data privacy and compliance. Skill in identifying and resolving billing discrepancies and denied claims, leading to increased revenue. Ability to liaise effectively with healthcare providers, insurance companies, and patients to facilitate smooth billing processes.

As a customer service representative, I honed my communication skills, problem-solving abilities, and developed a deep understanding of customer needs. I consistently received positive feedback from customers and was promoted to a team lead position after several years. I transitioned into a senior customer service role, responsible for handling complex inquiries and ensuring the highest level of customer satisfaction. My team consistently exceeded targets, and I played a key role in training new hires.

Customer Service (Over 10 Years): My journey in customer service began over a decade ago when I joined Etelecare Global Solutions in September 2006 as a customer service representative. As a customer service representative, I honed my communication skills, problem-solving abilities, and developed a deep understanding of customer needs. I consistently received positive feedback from customers and was promoted to a team lead position after several years. I transitioned into a senior customer service role, responsible for handling complex inquiries and ensuring the highest level of customer satisfaction. My team consistently exceeded targets, and I played a key role in training new hires.

My extensive experience in customer service, combined with my knowledge of medical billing, positions me as a valuable asset to any organization in the healthcare industry. I am eager to leverage my skills, achievements, and passion for excellence to contribute to your team's success. If given the opportunity, I am confident that I can make a meaningful impact and help drive the organization's goals forward. Thank you for considering my application, and I look forward to the possibility of joining your esteemed team.

Exceptional communication skills, both written and verbal, allowing me to interact effectively with customers and colleagues. Proven ability to handle challenging situations and irate customers with empathy and professionalism. Strong problem-solving skills to address complex customer inquiries and find innovative solutions. Proficiency in CRM software and tools to streamline customer interactions and enhance service efficiency. Excellent time management and organizational skills to prioritize tasks and meet customer needs efficiently.