TECHNICAL SUPPORT/IT HELP DESK ANALYST
• ITIL Certified, Solutions-driven, passionate top-performing call center professional with 7 years of experience providing rapid and client-focused technical support to thousands of end-users.
• Multi-awarded track record of surpassing quality standards and taking initiative to come up and introduce new strategies to improve operations and increase efficiency.
• Demonstrated capacity to identify root causes and direct users to the quickest and lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding.
• Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.
• Demonstrate strong team management skills. Excellent interpersonal and communication skills; able to coordinate and liaise effectively with people from diverse backgrounds.
Experienced and knowledgeable PPC Account Manager who keeps updated on the latest trends and changes in the always-evolving industry. 6 years experience working on Google Ads as an individual contractor or with a team sharing effective strategies that get results. Focuses on answering customer's questions/answers to their problem to boost website traffic and increase sales through well-thought-out PPC campaigns. Good at handling multiple tasks even under pressure with tight deadlines. An expert at creating effective and intriguing ads that go beyond expectations. Always has been driven to be on top of the field of online digital marketing and PPC.
Proficient and creative WordPress developer with a solid website management and development with years of experience in SEO and PPC campaign creation. Experienced in all aspects of WordPress website creation, design, plug-ins, and implementation. Skilled in creating an interactive websites and effectively converting landing pages. Also experienced in a team of highly skilled developers, SEO experts and
AWARDS AND RECOGNITION• Top Performing Agent• Net Promoter Score / Customer Satisfaction Top Performing Agent• Perfect Attendance Award
ADDITIONAL SKILLS• PPC Specialist• WordPress Web Designer & Developer• Project Manager• General VA• Content Writer• Shopify Web Developer•
I was an all around Virtual Assistant in the previous company that I worked with.
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