IT Technician/Technical Support/HelpDesk (Mac/Windows/Printers/Etc..)

79 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month ( $679 USD )
40 hrs/wk ( $3.92 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
IT Technician/Technical Support/HelpDesk
BASIC INFORMATION
Age:
33
Gender:
Male
Tests Taken:
IQ
Score:  112

DISC
Compliance:28
Dominance:15
Influence:9
Steadiness:47

English
 C2(Advanced/Mastery)
Last Active:
2019-09-16
Member Since:
2016-12-07
SKILL SUMMARY


An IT Technician/IT Remote Support Technician that has a can-do attitude that takes pride in providing great customer service.

Can do:

- Take support requests from our clients via telephone and chat.
- Diagnose and resolve technical, hardware and software, issues. (Windows & MacOS)
- Helps customers with internet connectivity issues no WiFi/LAN connection, intermittent connection, using softphone first then if it can't be resolve thru phone, will do remote access troubleshooting.
- Diagnose and resolve computer problems through phone or remote connection by using LMI (LogMeIn Rescue), TeamViewer, GoToAssist.
- Antivirus installation and monitoring.
- Use diagnostic utilities to help with troubleshooting.
- Provide and process information in response to inquiries, concerns, and requests
- Access software updates, drivers, knowledge bases, forums and FAQs on the internet to assist in problem-solving.
- Open to learning new things. 

Accomplishments: 

- TESDA NCII National Certificate in Hardware Servicing.
- MCP: Microsoft Certified Professional.
- MTA: Microsoft Technology Associate: Windows Operating System Fundamentals.

WORKER SKILLS
TOP SKILLS
  • Customer Support
  • Phone Support
  • Tech Support

Customer Service & Admin Support
EXPERIENCE

I have 5 years experience working as an IT Remote Support Technician

SKILL RATING
  • Customer Support
  • Phone Support
  • Tech Support

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