Extremely motivated Client Experience Manager who is passionate about making her clients happy and engage. Constantly innovating new ways to improve the customer experience. Adept at creating strong relationships with clients, and developing comprehensive client profiles. Proficient in business operations and team management. Specializes in developing and nurturing productive client relationships.
• 9 years work experience in the customer service and BPO industry • Proven experience as a Client Relations Manager or Relationship Manager • Proven track record of meeting and exceeding targets • Has customer-oriented attitude • Excellent communication, listening, and negotiation skills • Confidence and Presentation skills • Ability to analyze and research information • Ability to explain complex information clearly and simply • Ability to work well with a team • Problem-solving aptitude • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce, • Microsoft Dynamics) • Willingness to learn new skills and techniques
I've been in the BPO Industry for over 10 years. I've dealt with various clients online, via phone, email, and live interaction with them. I can say that I'm great at it. Most of the companies I've worked with are start-ups or small companies hence I am trained to do varying tasks, and learn new skills, and tools.
• 10 years work experience in the customer service and BPO industry • Proven experience as a Client Relations Manager or Relationship Manager • Proven track record of meeting and exceeding targets • Has customer-oriented attitude • Excellent communication, listening, and negotiation skills • Confidence and Presentation skills • Ability to analyze and research information • Ability to explain complex information clearly and simply • Ability to work well with a team • Problem-solving aptitude • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce, Microsoft Dynamics, HubSpot) • Willingness to learn new skills and techniques
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Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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