4dbc0489 008fd1d2

Client Success Manager

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $735 USD )
EDUCATIONAL ATTAINMENT
Post-graduate degree (Masters, Doctorate, etc.)
AVAILABILITY
20 hrs/wk
( $8.50 USD/hr )
EXPERIENCE OVERVIEW
9 years in Customer Relationship Management
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Dasmarinas City, Cavite
Tests Taken:
IQ
Score:  141

DISC
Dominance:42
Influence:39
Steadiness:12
Compliance:7

English
 B2(Upper Intermediate)
Last Active:
July 27th, 2022 (16 days ago)
Member Since:
December 6th, 2016
SKILL SUMMARY

Extremely motivated Client Experience Manager who is passionate about making her clients happy and engage. Constantly innovating new ways to improve the customer experience. Adept at creating strong relationships with clients, and developing comprehensive client profiles. Proficient in business operations and team management. Specializes in developing and nurturing productive client relationships.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning
  • Speaking
  • Community Forum Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

• 9 years work experience in the customer service and BPO industry • Proven experience as a Client Relations Manager or Relationship Manager • Proven track record of meeting and exceeding targets • Has customer-oriented attitude • Excellent communication, listening, and negotiation skills • Confidence and Presentation skills • Ability to analyze and research information • Ability to explain complex information clearly and simply • Ability to work well with a team • Problem-solving aptitude • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce, • Microsoft Dynamics) • Willingness to learn new skills and techniques

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I've been in the BPO Industry for over 10 years. I've dealt with various clients online, via phone, email, and live interaction with them. I can say that I'm great at it. Most of the companies I've worked with are start-ups or small companies hence I am trained to do varying tasks, and learn new skills, and tools. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

• 10 years work experience in the customer service and BPO industry • Proven experience as a Client Relations Manager or Relationship Manager • Proven track record of meeting and exceeding targets • Has customer-oriented attitude • Excellent communication, listening, and negotiation skills • Confidence and Presentation skills • Ability to analyze and research information • Ability to explain complex information clearly and simply • Ability to work well with a team • Problem-solving aptitude • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce, Microsoft Dynamics, HubSpot) • Willingness to learn new skills and techniques

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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