IT Help Desk/ Customer Support/ Virtual Assistant

94 ID PROOF
EXPECTED SALARY
Php 60,000.00/month ( $1,164 USD )
40 hrs/wk ( $7.27 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
7 years experience as an IT Helpdesk and Virtual Assistant
BASIC INFORMATION
Age:
28
Gender:
Female
Tests Taken:
IQ
Score:  121

DISC
Compliance:10 %
Dominance:29 %
Influence:36 %
Steadiness:24 %

English
 C2(Advanced/Mastery)
Last Active:
2019-06-14
Member Since:
2016-11-22
SKILL SUMMARY

My name is Xngkjer and I have more than 6 years of experience as an IT Help Desk and technical support representative. I have recently worked with Microsoft as an IT Admin for Office 365 Administrators and I have experience assisting end users through remote, phone, email and chat. I have worked as an IT Help Desk with different Managed Service Providers like Destiny IT and Intelligent Technical Solutions. I have also worked as an IT Helpdesk with Novartis. 

I have more than 2 years of experience working as a Technical Support. I have worked with companies  like Timewarnercable and Orange UK. I am very proficient with internet and network troubleshooting. 

I have also been working as a Virtual Assistant and I have experience with email management, uploading and editing contents in Wordpress, Squarespace and Wix, managing social media accounts, researching and lead generation, etc. 
I have acquired a great deal of knowledge and skills through the course of my career. I am friendly, patient and I am good at multi-tasking, allowing me to take on several responsibilities at once. 

My goal is to provide client satisfaction by completing their tasks on time and to have a long term working relationship with them. 
I would like to help. Please click this link to start a remote session - 
Thank you for taking the time to read my profile and I look forward to working with you.

WORKER SKILLS
TOP SKILLS
  • Research
  • Transcription
  • Writing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Facebook Ads
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked as a Virtual Assistant doing different admin tasks and some Wordpress editing

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have worked as an English tutor for Japanese and Korean Students.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Facebook Ads
  • Google AdWords
  • Media Buys

Web Development
SKILL RATING
  • Drupal Development
  • Javascript
  • Joomla Development
  • Mysql
  • PHP
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Cpanel
  • Css
  • Drupal
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Joomla
  • Managing Servers
  • PSD to HTML
  • Webmaster Tools
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • User Interface Design
  • Video Editing
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development
  • Desktop Applications
  • Game development
  • iOS development
  • Software QA Testing

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have 4 years of experience as a technical support representative and IT Service Desk.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Architectural and Engineering Services
  • Legal Services
  • Medical Services
  • Real Estate Services

Project Management
SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management