IT Help Desk/ Customer Support/ Virtual Assistant

94 ID PROOF
Timeproof:
EXPECTED SALARY
Php 60,000.00/month ( $1,164 USD )
40 hrs/wk ( $7.27 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
7 years experience as an IT Helpdesk and Virtual Assistant
BASIC INFORMATION
Age:
28
Gender:
Female
Tests Taken:
IQ
Score:  121

DISC
Compliance:10 %
Dominance:29 %
Influence:36 %
Steadiness:24 %

English
 C2(Advanced/Mastery)
Last Active:
2019-08-07
Member Since:
2016-11-22
SKILL SUMMARY

My name is Qcnzgov and I have more than 7 years of experience as an IT Helpdesk and technical support representative. I have recently worked with Microsoft as an IT admin for Office 365 administrators. I have also worked with different MSP and I have experience using  the following software/tools: 
- Office365- GSuite Administration- Microsoft Exchange- Active Directory- VPN- SCCM - Backup Software (Sonicwall, Acronis, Veeam, Replibit, Shadow Protect)- Ticketing sytem (Connectwise, Atera, Remedy, Freshdesk)- RMM (Kaseya, Continuum)- Firewall (Fortinet, Sonicwall)
I have also been working as a Virtual Assistant and I have experience with uploading and editing contents in Wordpress, Squarespace and Wix, customer service support thru email and chat, cold calling, researching, email management, social media management, photo editing via Photoshop, etc. 
I have acquired a great deal of knowledge and skills through the course of my career. I am friendly, patient and I am good at  multi-tasking, allowing me to take on several responsibilities at once. 
My goal is to provide client satisfaction by completing their tasks on time and to have a long term working relationship with them. 
Thank you for taking the time to read my profile and I look forward to work with you. 

WORKER SKILLS
TOP SKILLS
  • Research
  • Writing
  • Lead Generation
  • Mobile Marketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked as a Virtual Assistant doing different admin tasks and some Wordpress editing

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have worked as an English tutor for Japanese and Korean Students.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
SKILL RATING
  • Shopify
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Print Design
  • Shirt Design
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I have 4 years of experience as a technical support representative and IT Service Desk.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services
  • Real Estate Services

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