Norelsa

IT Help Desk/ Customer Support/ Virtual Assistant

20 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

January 2nd, 2024 (87 days ago)

Member Since

November 22nd, 2016

Profile Description

My name is Upgrade to see actual info and I have more than 7 years of experience as an IT Helpdesk and technical support representative. I have recently worked with Microsoft as an IT admin for Office 365 administrators. I have also worked with different MSP and I have experience using  the following software/tools: 
- Office365- GSuite Administration- Microsoft Exchange- Active Directory- VPN- SCCM - Backup Software (Sonicwall, Acronis, Veeam, Replibit, Shadow Protect)- Ticketing sytem (Connectwise, Atera, Remedy, Freshdesk)- RMM (Kaseya, Continuum)- Firewall (Fortinet, Sonicwall)
I have also been working as a Virtual Assistant and I have experience with uploading and editing contents in Wordpress, Squarespace and Wix, customer service support thru email and chat, cold calling, researching, email management, social media management, photo editing via Photoshop, etc. 
I have acquired a great deal of knowledge and skills through the course of my career. I am friendly, patient and I am good at  multi-tasking, allowing me to take on several responsibilities at once. 
My goal is to provide client satisfaction by completing their tasks on time and to have a long term working relationship with them. 
Thank you for taking the time to read my profile and I look forward to work with you. 

Top Skills

Customer Support » Technical Support

Experience: Less than 6 months

Other Skills

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  121
DISC
Dominance: 29 %
Influence: 36 %
Steadiness: 24 %
Compliance: 10 %
English
C2(Advanced/Mastery)
Uploaded ID
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