Customer Service Associate

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

October 14th, 2023 (188 days ago)

Member Since

November 17th, 2016

Profile Description

Hi , I am Trishtian Kaira P. Razon.
In regards on my basic qualification. I am an undergraduate in Bachelor of Science in Accountancy in Malayan Colleges of Laguna for 3 years. From my experiences , Worked as a Virtual Assistant for a year from CMSA Innovations. I've worked in Teleperformance as a Customer Service Representative for a leading telecommunications account in australia called Telstra. We are responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Our primary responsibilities are the following:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.