Amazon VA | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 17th, 2024 (yesterday)

Member Since

November 8th, 2016

Profile Description

What I do...

I am confident that I can help in growing your Amazon store by giving you the following services:

? Utilized Amazon Seller Central to source products based on specific criteria, resulting in a 30%
increase in profitable inventory.
• Provided exceptional customer service through Seller Central, achieving a 95% satisfaction rate and
resolving an average of 5-10 inquiries per day. 
? Managed account inventory by regularly checking for stranded and unfulfillable inventory, reducing
losses by 20% through proactive monitoring and resolution.
? Amazon Account Management (create Coupons-especially for inventories that are 60+ days old, check Stranded Inventories, check Unfulfillable Inventory, check Inbound Shipments with missing items-for reimbursement, and etc.)

The technology I have expertise in includes but not limited to:
? Amazon Seller Central
? Tactical Arbitrage
? Source Mogul
? Keepa
? Revseller
? AZInsight
? SellerAMP

Customer/Technical Support (Netgear Account)
? Provided level 1 customer and technical support for Netgear customers, resolving issues with networking devices, resulting in a 90% customer satisfaction rate.
? Assisted customers through live chat, email, and phone channels, addressing an average of 20 inquiries per day and maintaining a response time of under 15 minutes.
? Conducted in-depth replication of customer's reported issues to accurately diagnose and provide solutions to their concerns, resulting in a 30% reduction in escalations to level 2 support.

My reward is YOUR great SUCCESS. I am eager to help and look forward to being of service to you. Just shoot me a message and let's discuss your needs and goals.