Customer Service PRO in EMAIL & CHAT: Shopify and E-com

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associate's degree

Last Active

February 17th, 2024 (61 days ago)

Member Since

November 8th, 2016

Profile Description

Business Owners!

Are you looking for a skilled, well spoken in English (verbally and written), and empathetic customer service for your online business?

A new teaUpgrade to see actual infomber who can help you improve customer satisfaction and turn over by delivering precise and empathetic support in addressing customer inquiries or concerns?

If you say yes to both, congrats! Your quest concludes here.

I can help you ZERO the pending tickets on your system and give you R-E-S-U-L-T-S!

Still have doubts? Keep on reading and I’ll tell you how…

Hey there, I'm Upgrade to see actual info, but you can totally call me Fe! I'm a freelance Email and Chat support representative, passionate about assisting online business owners, such as yourself, in creating the ULTIMATE shopping experience so you can stand out in the market.

Dropping the reasons below on WHY YOU NEED ME:

- Faster response rate for your customers' concerns which can lead to GOOD review-> experience-> repeat sales -> and overall branding of your business.

- Lower refund rate by professionally negotiating with your customers according to your business standards or procedure. 

- Serve as the intermediary between your company and the supplier or even the warehouse team, ensuring that all aspects are well-coordinated.

- Being all rounded in Shopify, creating or checking customers' orders until you can shift your focus on expanding your business or even just have time for yourself or family. 

- I have already experienced using ZENDESK and GEORGIAS to provide support to my clients' customers. If you are using other tools or applications, lucky thing for you, I’m totally a fast learner and can adapt to it! 

I know I said the HOW and here’s my foolproof process in getting my clients results:

Step 1: I start by learning your products. I do in-depth studying and researching about your branding or products to make sure I can provide accurate responses to your customers.  

Step 2: I will ask about your company’s SOP for refunds and order processing so I can be well updated to your rules and adhere to it.

Step 3: I will observe. I will look at what's the most common inquiry, complaint and the type of market you currently have so I can create editable responses tailored to answering them. If you already have a spiel, don’t worry, if you want me to continue using it, then I will. 

Ps:  Just to let you know by now that I love personalizing my responses and you will see me twinkling it a little bit. This is to make sure that I’m not gonna sound like a bot, I hate that too!

Step 4: If you don’t have any editable spiel/responses. I can definitely create one for you. Once you have checked and approved it, then we can test it and see the good results. We will achieve that high KPI’s!

Step 5: I will learn and learn. This means, I’m all open to any process or tools you are using or will be using. This is to make sure I can better help you as an efficient business partner.

Still not convinced? Then here are more reasons why you should choose me:

- I’ve been a customer service representative since 2018 and I’ve handled different accounts, from TELCO (calls)  to FINTECH (calls and email) to FnB and 2 years on E-com (chat and email), and by far, I’m really enjoying helping CEOs and business owners to have a seamless process providing quality customer support.

- I know what GOOD CUSTOMER SERVICE IS, after all, I’m a customer myself! I’ve also been hired and TRAINED by one of the biggest BPO companies here in the Philippines where being empathetic is first taught on our first day!

- I have also undergone different courses by some of the Philippines’ best freelancers to make sure I’ll be competitive enough in this field.

And now you’re here at the end. If I picked your interest even for a little bit, don’t hesitate to message so we can schedule a call. After all, if you choose my services, I can give 50% off for my first month!