Customer Service Representative | Basic Canva Photo Editing 

I am particular about ending the call with customer satisfaction. The more customer satisfaction you get, the more productive and efficient you are as an agent. I am particular about ending the call with customer satisfaction. The more customer satisfaction you get, the more productive and efficient you are as an agent. My call flow is composed of the following: 1. Opening spiel 2. Acknowledgment statement 3. Empathy Statement 4. Reassurance Statement 5. Asking for any unresolved concerns from past calls (repeat callers) 6. Resolution 7. Setting proper expectations 8. Asking for further assistance 9. Wrap-up 10. End of call with positivity I always incorporate all of the components of my call flow to ensure that the caller will not call back with the same concern. I always provide long-term solutions to avoid repeats and standard customer service. In addition, taking notes of the customer's concern is necessary and a must in every call for future reference. That's the real definition of customer service. If you have a business that needs exemplary customer service satisfaction, you've come to the right person. Inbox me now so we can help your customers address their concerns and inquiries.