I’ve been working in the BPO industry for 10 years with expertise in Customer Service and Accounts Receivable for business to consumers and business to business environment.
As a Customer Service Expert, I have mastered the art of dealing with customers by addressing their queries and complaints accordingly. I’ve been trained to do different tasks like;
• account set up, activation, and maintenance
• billings and general information inquiries
• order processing
• research and skip tracing
• data entry
• basic troubleshooting
As an Accounts Receivable Expert, I have handled business portfolios with $3M-$89M AR balance and had reduced delinquency by 80%. I was able to incorporate my Customer Service skills to be an effective Collector in completing my duties such as;
• collecting from delinquent accounts
• processing payments
•
• order releasing
• excel spreadsheet
• reconciliation
• credit review
As a freelancer, i have worked on various position for a Digital Marketing Company based in Australia:
a. Operations Manager - i manage the overall Operations of the business. This includes Client Management, Team Management, Financial Management and Production.
b. Project Manager - ensuring the smooth flow of a project from understanding project scope, project planning, delegation of tasks to team, monitoring the project's progress and milestone , execution and delivery.
c. Client Account Management - communicates with Clients for project requirements , project performance and other client related inquiries, questions and concerns
d. Admin Officer - assist in all administrative work of the business, handling office related task such as Payroll, HR duties, Employee access, filing of invoices. I also manages company's Social Media Account to engage with customers, Lead generation and some?
With more than a decade of experience, I always put my customers on top of everything and I am committed to deliver professional, helpful, high quality service to produce the best results.
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