Lanee

Project Manager / Customer Service Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($800.00/month)

Bachelors degree

Last Active

August 18th, 2021 (953 days ago)

Member Since

November 1st, 2016

Profile Description

I’ve been working in the BPO industry for 10 years with expertise in Customer Service and Accounts Receivable for business to consumers and business to business environment.
As a Customer Service Expert, I have mastered the art of dealing with customers by addressing their queries and complaints accordingly. I’ve been trained to do different tasks like;
• account set up, activation, and maintenance
• billings and general information inquiries
• order processing
• research and skip tracing
• data entry
• basic troubleshooting
As an Accounts Receivable Expert, I have handled business portfolios with $3M-$89M AR balance and had reduced delinquency by 80%. I was able to incorporate my Customer Service skills to be an effective Collector in completing my duties such as;
• collecting from delinquent accounts
• processing payments
email handling
• order releasing
• excel spreadsheet
• reconciliation
• credit review
As a freelancer, i have worked on various position for a Digital Marketing Company based in Australia:
a. Operations Manager - i manage the overall Operations of the business. This includes Client Management, Team Management, Financial Management and Production. 
b. Project Manager - ensuring the smooth flow of a project from understanding project scope, project planning, delegation of tasks to team, monitoring the project's progress and milestone , execution and delivery.
c. Client Account Management - communicates with Clients for project requirements , project performance and other client related inquiries, questions and concerns
d. Admin Officer - assist in all administrative work of the business, handling office related task such as Payroll, HR duties, Employee access, filing of invoices. I also manages company's Social Media Account to engage with customers, Lead generation and some??email marketing.

With more than a decade of experience, I always put my customers on top of everything and I am committed to deliver professional, helpful, high quality service to produce the best results.

Top Skills

Other Skills

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Pasay City, Metro Manila
Tests Taken
IQ
Score:  98
DISC
Dominance: 41%
Influence: 29%
Steadiness: 16%
Compliance: 15%
English
C1(Advanced)
Uploaded ID
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