Hello, my name is Mary Rose and you can call me Mimie. I'm from the province of Cebu but currently staying in Cebu City. I have pursued a Bachelor in Secondary Education major in Technology and livelihood education. I've been in the BPO industry for almost 9 years and I was part of the Support team in my recent job as a Subject matter expert for a smartphone brand. Being a part of the support team helped me see how to run and manage a team as well as provide real time assistance.
Experience: Less than 6 months
I worked as a chat support agent assisting customer from different countries using my supported smartphone brand.
Experience: 5 - 10 years
I started as a technical support representative supporting a smartphone brand. We help customers in troubleshooting both software and hardware related concerns.
Experience: 5 - 10 years
My experience is heavily focused on email communication. In the past two years, I've taken ownership of managing team email cases, consistently handling over 15 inquiries a day.
Experience: 1 - 2 years
I worked as a customer service representative for a telecommunications company where we handle queries about phone bill charges, assist customers with plan changes and troubleshoot cellular connection issues.
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