Rockstar VA

Overview

Looking for part-time work (4 hours/day)

at $795,463.64/hour ($70,000,800.00/month)

Bachelors degree

Last Active

September 16th, 2018 (2043 days ago)

Member Since

October 16th, 2016

Profile Description

Sales and Lead Generation:

- Making outbound calls to potential customers in the US to make them sign-up for a credit card.
- Filling out application forms of interested customers.
- Making review of their credit background for credit card approval.
- Recording all conversation for legitimacy.
- Reaching out to prospects who ideally want to start with payday Loan Company.
- Gathering information about employment status.
- Submitting all data to Processing department.
 
Real Estate and Mortgage:

- Email Marketing via Constant Contact, Surefire and Mailchimp
- Managing CRM’s (Surefire, EZ Text, Boomtown, Paragon, Mailchimp, Constant Contact, Eventbrite, Google Voice, Zoho Mail, Slack)
- Responsible for following up with fresh and hot leads to continue engagement in business.
- Setting up weekly email blast for realtors and buyers.
- Building effective rapport with home buyers and sellers.
- Setting up important personal and business events for clients thru shared calendar.
- Creating fun memes for Clear to Close loans.
- Administrative tasks.
- Producing prospects and lead generation by consistent outbound calls.
 
Customer Service:

- Managing large amounts of incoming calls
- Identifying and assessing customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team targets and call handling quotas.
- Handle complaints; provide appropriate solutions and alternatives within the time limit.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage
- customers.
 
Quality Assurance Specialist:

- Responsible for reviewing and auditing calls for the client.
- Responsible for facilitating internal and client calibrations once a week.
- Attending Training and Process meetings for updates about the campaign.
- Responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience.