Anne

Executive Assistant& Researcher

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Degree

Last Active

May 20th, 2023 (314 days ago)

Member Since

October 15th, 2016

Profile Description







WORK EXPERIENCE
Virtual AssistantMarch 2015 – November 2018 Operations ManagerBilling and Mobile RetentionChat Support and Back OfficeCustomer Service Representative
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionManage and update listings to social media platform (Ebay, Gumtree, Ozbargain, Carousell, Catch, etc.)Maintain accurate and clear documentation for operational procedures and activitiesManage and direct operations team to achieve business targetsMaintain financial accounts by processing customer adjustmentsProvide operational support and guidance to staffPrepare, collate proposals and meeting materials

Supervisor (Tier 2 Billing Customer Support)January 2014 – April 2015Teleperformance2nd Floor Pavillion, Greenfield DistrictMandaluyong 1552 
Conducted team assessment and provided appropriate feedbackEducated and monitored team in handling good quality call Developed lesson plans based on team’s needs and levelSuggest program or curriculum improvements to teamMaintain required records and reports Team Leader (Technical Support Department)Sykes AsiaWorld Wide Corporate Center, Shaw BoulevardHighway Hills, Mandaluyong City, Philippines 1552January 2013 – January 2014Handle employee orientation, development, and training logistics and record keepingMaintaining employee files and the team’s filing systemReviews Project Employment ContractParticipates in the management reviewPrepare summaries and reportsUniversal Agent (Sprint Telecommunications – Calls and Chat)IBM DakshEdsa Cental Mall, Ephifanio Delos Santos AvenueShaw Boulevard, Ortigas Center, Mandaluyong City, Philippines 1552 June 2010 – December 2012
Contacts with clients on the phone: giving information, problem-solving, receiving inquiriesHandle customer applications and services including entering customer informationHandle inbound and outbound account by delivering both chat and call concerns Meets or exceed sales and performance goalsDeliver outstanding customer service 

EDUCATIONAL BACKGROUND
University of Santo Tomas                                                                          Upgrade to see actual infoEspaña Boulevard, Manila 1008Bachelor of Science in Computer Science
Holy Spirit Integrated School                                                                     Upgrade to see actual infoAntipolo CityStella Maris CollegeUpgrade to see actual infoQuezon City
St. John’s Wort Montessori School                                                            Upgrade to see actual infoAntipolo City

PROFILE
Date of Birth : February 22, 1992Place of Birth : Quezon CityStatus
: Married



Top Skills

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Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Antipolo, Rizal
Tests Taken
IQ
Score:  107
DISC
Dominance: 21
Influence: 24
Steadiness: 33
Compliance: 22
English
B2(Upper Intermediate)
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