Anna

Customer Service Professional and Telesales Specialist

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 13th, 2023 (107 days ago)

Member Since

October 14th, 2016

Profile Description

I'm a Customer-Oriented person and take pride in helping people in different parts of the globe.
I have gained expertise in Customer Service, Technical Support, and Credit Risk Management, in the country's top companies such as Smart Telecommunications and Allied Banking Corporation.
I provide resolution to clients' concerns with urgency, whether inquiries, complaints, technical assistance, or billing disputes via phone, chat, or email. I do my own research, utilize different online tools, and coordinate with various technical support groups, both internal and external.
Telesales is my top expertise. I do lead generation, cold and warm calls, email marketing campaigns, appointment setting, and up to the closing of deals.
I also have very keen attention to detail, being a Senior Editor of Best Telephone Directories. I am overall in charge of final proofreading before the annual book pagination and release.
 I am familiar with different tools and applications such as Oracle, CSP, Jwalk, Avaya, Zojo, Auto Sales Dialer, Microsoft Dynamics CRM, Trello, Freshdesk, Upgrade to see actual info, Less Annoying CRM, Kixie Dialer, Go HighLevel CRM, Pipedrive, Hubspot, Slack, Skype, Zoom, Google Meet, Wellness Living, Asana Just Call, Calendly and Acuity.
With more than 20 years of corporate and remote work experience, you can be assured that the job will be delivered in a timely manner, with professionalism, and of top quality.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

Expert

Marketing » Appointment Setting

Experience: 5 - 10 years

Expert

Other Skills

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
General Trias, Cavite
Tests Taken
IQ
Score:  137
DISC
Dominance: 38%
Influence: 32%
Steadiness: 16%
Compliance: 15%
English
C2(Advanced/Mastery)
Uploaded ID
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