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Customer Service Professional and Telesales Specialist

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EXPECTED SALARY
Php 80,000.00/month
( $1,516 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.76 USD/hr )
EXPERIENCE OVERVIEW
20 plus years in Customer Service and Telesales
BASIC INFORMATION
Age:
50
Gender:
Female
Tests Taken:
IQ
Score:  137

DISC
Dominance:38%
Influence:32%
Steadiness:16%
Compliance:15%

English
 C2(Advanced/Mastery)
Last Active:
December 22nd, 2022 (43 days ago)
Member Since:
October 14th, 2016
SKILL SUMMARY

I'm a Customer-Oriented person and take pride in helping people in different parts of the globe.
I have gained expertise in Customer Service, Technical Support, and Credit Risk Management, in the country's top companies such as Smart Telecommunications and Allied Banking Corporation.
I provide resolution to clients' concerns with urgency, whether inquiries, complaints, technical assistance, or billing disputes via phone, chat, or email. I do my own research, utilize different online tools, and coordinate with various technical support groups, both internal and external.
Telesales is my top expertise. I do lead generation, cold and warm calls, email marketing campaigns, appointment setting, and up to the closing of deals.
I also have very keen attention to detail, being a Senior Editor of Best Telephone Directories. I am overall in charge of final proofreading before the annual book pagination and release.
 I am familiar with different tools and applications such as Oracle, CSP, Jwalk, Avaya, Zojo, Auto Sales Dialer, Microsoft Dynamics CRM, Trello, Freshdesk, Upgrade to see actual info, Less Annoying CRM, Kixie Dialer, Go HighLevel CRM, Pipedrive, Hubspot, Slack, Skype, Zoom, Google Meet, Wellness Living, Asana Just Call, Calendly and Acuity.
With more than 20 years of corporate and remote work experience, you can be assured that the job will be delivered in a timely manner, with professionalism, and of top quality.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Transcription
  • Speaking
  • Writing
  • Facebook Marketing
  • Lead Generation
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I have a solid 20-plus years of customer service and telesales background, both in the corporate industry and freelance home-based remote work.

SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Lead Generation
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Finance & Management
SKILL RATING
  • Inventory Management

Customer Service & Admin Support
EXPERIENCE

I have 20 plus years of solid customer service and telesales background.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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