Customer Service Associate|CRM Utilization |Handling a

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Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 11th, 2024 (3 days ago)

Member Since

June 27th, 2024

Profile Description

Having 4 years of experience in the BPO and Virtual Assistant industry, I excel at delivering high-quality support and innovative solutions. I have a strong track record, including leading a key proposal that earned an international award. My passion and dedication are focused on driving business growth, enhancing operational efficiency, and achieving organizational goals.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Technical support involves providing assistance and guidance to users or customers who are experiencing technical issues with products or services. For Instance, Issue Diagnosis. Technical support begins with identifying and understanding the user's problem or concern. This may involve asking questions to gather information about symptoms, error messages, or the context in which the issue occurred.

Customer Support » Customer Service

Experience: 2 - 5 years

As a customer service associate I quickly, expertly, and politely answer customer's questions about our products. By handling complaints, services difficulties, and communicating in a professional, upbeat manner, our duties play a crucial role in maintaining client relationships. I am able to multitask well while conversing and listening to consumers, using computers, and typing call documentation. Demonstrating the capacity to quickly win the trust and confidence of customers are part of being an effective customer service representative.

Customer Support » Customer Relationship Management

Experience: Less than 6 months

Customer Relationship Management (CRM) involves strategies, processes, and technologies that businesses use to manage and analyze customer interactions and data throughout the customer lifecycle. For Instance, Customer Data Management.CRM systems centralize customer data, which includes contact information, interactions (such as emails, phone calls, and meetings), purchase history, preferences, and any other relevant details. This centralized data repository allows businesses to have a comprehensive view of each customer.

Other Skills

Marketing » Email Marketing

Experience: 2 - 5 years

Email marketing is a digital marketing strategy that involves sending emails to prospects and customers with the goal of promoting products or services, building relationships, and driving engagement and sales.

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Microsoft Excel is a powerful spreadsheet application developed by Microsoft. It is widely used for data analysis, calculation, visualization, and reporting.

Basic Information

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Davao City, Davao del Sur
Tests Taken
Score:  97
Dominance: 36%
Influence: 26%
Steadiness: 26%
Compliance: 13%
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