Cloud/On-prem Monitoring Specialist

Collaborate cross-functionally with engineering, product management, and sales teams to address client needs and enhance product functionality. Develop and deliver training sessions for internal teams and clients on troubleshooting techniques, best practices, and new product features. Proactively identify opportunities for process improvements and contribute to the development of knowledge base articles and support documentation. All around Technical Support for Network, Server, and application solutions.

Spearhead escalated technical issues for enterprise monitoring solutions, effectively resolving complex challenges to minimize downtime and optimize system performance. Provide expert-level support for network infrastructure, server environments, databases, and SQL PowerShell scripting, ensuring seamless operations for clients ranging from small businesses to large enterprises. Handles NPM, SAM, NTA, NCM.

A System Administration Specialist adept in application troubleshooting, log reading, patch management, server roles administration, and port and firewall connection ensures the smooth operation of IT environments. Key responsibilities include diagnosing and resolving application issues, analyzing logs for system insights, applying security patches, managing server roles, and configuring firewall and port settings. This specialist enhances system performance, security, and reliability by implementing best practices and proactive measures to prevent downtime and ensure seamless connectivity.

A Network Administration Specialist excels in inter-VLAN routing, subinterfaces, and IP addressing, ensuring seamless communication and optimal performance across VLANs. Responsibilities include configuring Layer 3 devices for inter-VLAN routing, creating subinterfaces for efficient IP addressing, and managing DHCP for dynamic IP allocation. Expertise extends to implementing routing protocols, troubleshooting network issues, and utilizing SNMP monitoring for proactive network management. Additionally, the specialist enhances network security by implementing robust policies and monitoring for vulnerabilities.