Senior Customer Experience Manager and Content Writer

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

March 26th, 2024 (30 days ago)

Member Since

September 29th, 2016

Profile Description

When your customers are being treated like Kings and Queens, you not only retain them as loyal customers. They become brand ambassadors who will automatically advertise and refer you to friends, acquaintances, families, etc.
Hi! Welcome to my profile. I am a detailed, hard-working professional with 9 years of combined customer service, collections, and administrative experience. My ultimate goal is to create a delightful experience for customers in every transaction they make with your business.
Let me take care of the customer queries, disputes, objections, and complaints, and handle fulfillment and logistics. I also know that the process of building Customer Service procedures, a manual, and a solutions portal can be time-consuming. Let me take that workload off your shoulder and focus more on your zone of genius and continue your mission to grow your company.
I have had the opportunity to work with solopreneurs, and small, medium, and big businesses which helped enhance my knowledge in dealing with customers of any type.
My service is not limited to Customer Support. Writing content such as blogs, articles, and email campaigns are some of the text content that could help drive more traffic and sales to your business. We can combine these two services and elevate your customer experience bringing forth more customers.
Looking forward to chatting with you and identifying if we can be a good fit, working together, and setting your company up for Upgrade to see actual infoeers,
Upgrade to see actual info
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CS TICKETING SYSTEMS
*Freshdesk & Freshchat
-Fundamental knowledge of the properties of tickets within this platform. Managed to build an entire customer support flow. Created CS templates from scratch, build out a solutions portal for customers to use, built automation, and set up Customer satisfaction surveys and QA scorecards. On the Freshchat side, I've built the chatbot and auto-replies as well as customer survey to always check how customers feel about the support they received
*Zendesk
-created Macros and utilized this for emails
*Re: Amaze, Groove HQ- managing tickets and emails
*ManyChat and Mobile Monkey
-created simple/basic CS flows to use on Facebook Messenger for customers
E-COMMERCE PLATFORMS
*Shopify
-create a Shopify site with basic design and all the functionalities needed.
*WordPress
-Utilized WooCommerce previously. Manage and check the orders using this. I can also upload the website information needed.
*Amazon
-Have managed customer service-related tasks using Amazon Seller Central.
*WIX
-can create a basic shop using the drag and drop builder
DESIGN
*Canva
-A tool that I always used for SOCIAL MEDIA postings, building presentations, editing videos, creating flyers, business cards, and more
*Adobe Photoshop
-I can edit images/photos for graphics-related needs.