840e089fce9c28fb 01 d00d9894d

Senior Customer Experience Manager, for Shopify, Wordpress and Amazon Stores

92 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 50,000.00/month ( $1,034 USD )
40 hrs/wk ( $5.88 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
7 years in Customer Service
BASIC INFORMATION
Age:
25
Gender:
Female
Tests Taken:
IQ
Score:  105

DISC
Compliance:5
Dominance:40
Influence:39
Steadiness:15

English
 C2(Advanced/Mastery)
Last Active:
2020-08-09
Member Since:
2016-09-29
SKILL SUMMARY

Thank you for visiting my profile! I am a detailed, hard-working professional with more than 7 years of combined customer service, collections, and administrative experience. I specialized in providing excellent service and can work under pressure and disciplined in terms of deadlines.

My experience includes: 
*Senior Customer Experience Manager (E-commerce, takes care of Amazon Reviews, Feedback, Contributes to the business growth and development)
*Managing Customer Service on your Shopify , Wordpress Ecommerce Stores
*Phone, Email, Chat Customer Service Support 
*Phone, Email, Chat Collections Specialist (Mortgage Collector, 30s-Preforeclosure)
*Accounts Receivable (account reconciliation, working with Business Development Managers and Directors to come up with a strategy for companies to settle unpaid invoices)
*Real Estate Market Researcher/VA (conducting surveys to identify market trends in the area)
*Data Mining/Web Scrape (scraping leads from specific websites and creating a file/sheet from it) 
*Data Entry Specialist (keeping the database or system up-to-date) 
*Facebook Messenger Marketing creating Tevtuedo
*Basic content writing/copywriting
*Fundamental Knowledge using FreshDesk
*Basic Knowledge in Building Wordpress Ecommerce Website
Skills/Tools Used:
*ManyChat, MobileMonkey
•Experience in using Podio, Notion
•Data Entry/Mining/Scraping on Zillow, Craigslist
•Minimal background on Shopify
•Good command in English
•Knowledge of MS Word, Excel
•Data Entry expert
•Time and Balance Manager
•Good command in English
•Ring Central, Hubstaff, Asana, Slack
•Experience in using Amazon Seller Central
•Navigation of Wordpress

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Ecommerce / Shopping Carts
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Ebook Writing
  • Editing Proofreading
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Craigslist Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Facebook Ads

Web Development
EXPERIENCE

I enrolled and practice how to create basics of Wordpress Ecommerce website, using Woocommerce in the process. I have read a few about ClickFunnels.

SKILL RATING
  • ClickFunnels
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Wordpress

Customer Service & Admin Support
EXPERIENCE

I have more than 6 years of experience in Customer Service. I have worked on financial account, mortgage industry, service providers, and technical support for GM.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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