Helpdesk I Tech Support SaaS I Moderator

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Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

March 24th, 2025 (4 days ago)

Member Since

September 27th, 2016

Profile Description

• Customer-Centric Approach: Proven ability to handle customer inquiries, resolve issues promptly, and maintain high satisfaction levels.
• CRM & Ticketing Software: Skilled in using CRM and ticketing platforms like Helpscout, Zendesk, and Intercom to streamline customer support processes.
• SaaS Industry Experience: Adept at navigating the SaaS ecosystem, including subscription management, customer onboarding, and troubleshooting platform-specific issues to enhance user satisfaction and retention.
• Manual Software Testing: Conducted thorough testing to identify bugs, glitches, and functional issues in software applications.
• Moderation Expertise: Experienced in managing and moderating online communities across platforms such as Upgrade to see actual info, Online Forums, Telegram, and WhatsApp, fostering positive and engaging environments.
• Gaming Support Industry Experience: Well-versed in providing technical support and moderation for gaming platforms and ensuring optimal player experiences through proactive community engagement and issue resolution.
• Payment Platforms: Experienced in operating SaaS subscription-based payment systems such as Chargebee, Stripe, and PayPal, ensuring smooth transaction management.
• Content Editing: YouTube editor with a keen eye for detail, enhancing clarity and engagement.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » SaaS

Experience: 1 - 2 years

Other Skills

Basic Information

Age: 38

Gender: Male

Website: Sign Up with Pro Account to View

Address: urdaneta, pangasinan

Tests Taken: IQ
Score: 125: DISC
Dominance: 38
Influence: 11
Steadiness: 29
Compliance: 22: English
C2(Advanced/Mastery)