Liemelou

Customer Service Representative

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.81/hour ($736.00/month)

Bachelors degree

Last Active

August 30th, 2024 (648 days ago)

Member Since

May 9th, 2024

Profile Description

I am a BPO professional with 5 years of experience in various roles including Content Moderator, Customer Service Representative, Email & Chat support and Quality Assurance Analyst. I have a strong understanding of customer service, quality assurance, and root cause analysis. I am proficient in Microsoft Office and Google Workspace and have a Civil Service Professional Eligibility certificate. I am eager to contribute my skills and experience to a dynamic environment where I can continue to grow both professionally and individually.

Top Skills

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Office and Administration » Google Suite

Experience: 2 - 5 years

Can make reports using Google Workspace

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Can make reports using microsoft

Customer Support » Customer Service

Experience: 2 - 5 years

Handles calls, chats and emails to address customer's inquiries

Office and Administration » Annotating

Experience: 2 - 5 years

Help categorizing data to improve machine learning algorithm

Marketing » CRM » Zendesk

Experience: Less than 6 months

Human Resources » HR Management

Experience: Less than 6 months

Graduate of Bachelors of Science in Business Administration major in Human Resources Development Management

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Conduct audits to ensure quality output of agents

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Taytay, Rizal

Tests Taken: IQ
Score: 135: DISC
Dominance: 7%
Influence: 25%
Steadiness: 38%
Compliance: 31%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”