Moses

Customer Service VA

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

High school diploma
College: Management Assistant and Communication

Last Active

March 25th, 2024 (3 days ago)

Member Since

September 8th, 2016

Profile Description

I have been in customer support for 5 years in email support as well as using Zendesk, Gorgias, Freshdesk and Groove HQ, handling high volume tickets, tracking orders, issuing refunds and handling returns and escalations. I enjoy working in customer service as I have a bit of a disease to please which is an asset in this field because I won't be happy until my customer is. I studied Communication which would help me formulate responses that align myself with the customer well. 
Furthermore, I have experience using Shopify; mainly updating orders, researching order information and tracking, basic order fulfillment and app installation. I've also worked on Amazon Seller Central managing Feedback (Following up on positive and disputing negative), tracking sales data, order fulfillment, monitoring A-Z Claims, RMA's and customer service there as well.
I've got experience in using Shipstation for shipping labels and tracking as an enhancement to my customer service effectiveness. 
I've got good general virtual assistant experience, I'm very organized, have attention to detail which is good with data entry projects, I have an excellent phone manner with no accent and I'm pleasant to work with.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

Marketing » Appointment Setting

Experience: 2 - 5 years

Other Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Professional Services » Management Services » Administrative Management

Experience: 5 - 10 years

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Design » Graphic Design

Experience: 1 - 2 years

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  112
English
B2(Upper Intermediate)
Uploaded ID
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