General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

College Graduate(Bachelor of Arts in Sociology)

Last Active

March 14th, 2023 (408 days ago)

Member Since

November 29th, 2010

Profile Description

Hi there! Thank you for checking my profile. My friends and family call me "Berl", and I am an experienced general virtual assistant, customer service and technical support representative, digital Upgrade to see actual infoeting associate, and WordPress web designer.

You can check my LinkedIn Profile here: Upgrade to see actual info
As well as my FaceBook account: Upgrade to see actual info

Working in the call center as a customer service and technical support representative for a web hosting company helped me acclimate myself to the culture of working with a business process outsourcing company. I resolve any technical issues customers may have or billing concerns that need to be addressed.

After working for a few years in the BPO industry, I moved to a home-based job with a digital Upgrade to see actual infoeting company. I would juggle responding to email tickets, replying to chat messages, and doing administrative and Upgrade to see actual infoeting operations tasks while assisting the CEO in this role.

My most recent job was with a business management company, where I worked remotely as a general virtual assistant for the company's CFO (chief finance officer). This role involved a broad range of tasks, from designing and remodeling websites to managing properties and assisting in preparing legal documents.

Below is a more detailed list of duties I have done in my previous work experiences:

My experience in WordPress Web design includes the following:
•Setting up a WordPress site
•Using the Elementor page builder
•Installing plugins and themes
•Updating plugins and themes
•Adding video backgrounds
•Adding sections and pages
•Configuring the desktop, tablet, and mobile version
•Enabling SSL connection
•Logo Making (wix logo maker, logoUpgrade to see actual info.com, Canva logo maker)
•cPanel Management
•Web Hosting Management (securing domain names, managing DNS records, creating email accounts)


My digital Upgrade to see actual infoeting experience includes the following:
• Video Editing (creating video thumbnails, uploading, and editing videos in YouTube Studio and Wistia)• Basic graphic design on Canva
• Lead Generation Campaign management
• Affiliate Upgrade to see actual infoeting campaign management
• Zoom Management (scheduling, hosting, and sending invitations for webinars)
• Email Upgrade to see actual infoeting Management (proofreading and editing Upgrade to see actual infoeting emails on Kartra CRM)
• Click Funnels Management (creating and editing a landing page)
• Slack Management (Managing slack workspace and memberships and setting up slack workflows)


My general virtual assistant experience includes the following:
• Property Management (property research, lease and property management contracts preparation, contacting tenants and property owners, etc.)
• WordPress Web Design (building/designing websites through Elementor page builder, installing plugins and themes, maintaining site health)
• Trello Management (creating a workspace, managing members, tasks, and workflows)
• Google Workspace Management (google voice, google forms, docs, sheet)
• Recruitment (creating job posts, selecting, and interviewing job applicants for bookkeepers, writers, and admin assistants) 
• Phone System management (platform: Ring Central and Grasshopper, setting up auto-attendants, recording welcome messages, answering calls, and contacting clients)
• Legal Assistance (preparing legal document such as statement of information, articles of incorporation, operating agreement, corporate resolution, bylaw, EIN, FBN, property management contract, lease, NDA)


My Technical Support and Customer Service experience includes:
• Troubleshooting website, email configuration, and DNS issues
• Assisting callers in setting up email accounts, website migration, and installing SSL connection
• Assisting callers in domain renewal, hosting renewal, and domain transfer
• Helping customers in managing website files, folders, and databases through cPanel
• Assisting customers in downloading and uploading website files through FTP and SSH
• Providing detailed information on billing-related concerns
• Providing information on different web hosting packages suited for customer needs