General Virtual Assistant|Email Support|E-Commerce VA

Overview

Looking for full-time work (8 hours/day)

at $4.62/hour ($812.49/month)

Bachelors degree

Last Active

March 27th, 2025 (yesterday)

Member Since

April 16th, 2024

Profile Description

Hello,

I’m Upgrade to see actual info, a dedicated Virtual Assistant with experience in customer service, administrative tasks, data entry, and email support.

I have worked with companies like Alorica Inc. (Caesars), where I handled hotel reservations, confirmed bookings, offered promotions, assisted with pre-arrival requests, and provided information on hotel services. I also worked at Hart2Hart Entertainment, a document processing firm, where I managed email inquiries, processed documents and business-related forms, and provided administrative support.

In the e-commerce industry, I worked with Monster Group UK, handling data entry, order processing, VAT invoicing, returns management, courier bookings (DHL & FedEx), sending user manuals, and gathering customer feedback. With strong organizational skills, problem-solving abilities, and keen attention to detail, I am committed to delivering excellent service and administrative support..

SKILL SET
Calendar Management
Scheduling Appointments
Data Entry
Document Handling
Web Research
Database Building
File Management
Transcription
Fluent in Verbal and Written Communication
Professional Email Writing
Phone Support
Chat Support
Task Prioritization
Time Management
Multitasking
Problem-Solving
Attention to Detail
Customer Data Management
Follow-Up on Customer Requests

TOOLS
MS Office Suite (Word, Excel, PowerPoint)
Google Workspace (Docs, Sheets, Drive, Calendar)
Project Management Tools (Trello, Asana)
Communication Tools (Slack, Zoom, Microsoft Teams)
Social Media Management Tools (Hootsuite, Buffer)
Basic Graphic Design (Canva)
Basic Website Management (WordPress)      

Best regards,
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