As a Customer Service Representative with 4+ years of experience in the BPO industry, I bring expertise in supporting clients across various sectors, including finance, healthcare, internet services, and hosting. I am skilled at managing customer inquiries, resolving issues, and ensuring satisfaction in both front-line and back-office operations. My strong communication skills, combined with my problem-solving abilities, help improve customer experience and streamline business operations. I thrive in fast-paced environments and am committed to achieving performance goals while delivering top-tier service. Whether handling technical support, customer queries, or administrative tasks, I am adaptable and always ready to tackle new challenges.
Skills:
- Customer Support & Service: Excellent phone,
- Problem-Solving & Issue Resolution: Strong analytical abilities for resolving complex customer issues quickly and effectively.
- Technical Support: Expertise in troubleshooting technical problems for clients in various sectors.
- Multitasking & Time Management: Juggling multiple tasks in a fast-paced environment while maintaining quality service.
- Communication Skills: Professional written and verbal communication, ensuring clear and concise interactions.
Tools & Software Proficient In:
- MS Teams
- Slack
- Live Engage
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- Canva
- CapCut
- Spreadsheet
Experience: 6 months - 1 year
Handling telecommunications accounts. Helping customers with account inquiries, troubleshooting, refunds, trade-ins, and payments.
Experience: 2 - 5 years
Working in BPO company for more than in 5 years in total.
Experience: Less than 6 months
Willing to learn and to be train.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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