Current Employment Status:
Hired Full Time on Jan 9, 2023
PROFESSIONAL EXPERIENCE
Operations Manager
Recruit, select, train, assign, schedule, coach, counsel, and discipline
Team Lead
Team governance to ensure that policies, processes, and most important goals are met. Creation, improvement, and documentation of steps and strategies to better
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Expert in the targeted selection process. Formulates OV questionnaire targeting communication skills and motivational fit standards. Conduct Final Interviews. Coordinate with the recruitment team for process improvement. Responsible for onboarding other team leaders about the OV process. Facilitate roadshows to encourage employee referrals.
Trainer
Prepare modules and materials needed. Provides support to develop the skills and capabilities of the employees. Create an effective approach to facilitate training. Evaluate trainees before endorsing to operations. Onboarding Leader
Welcome new hires to operations. Discussion of protocols, rules, and regulations of the company and the client. Creates a road map to ensure a step-by-step understanding of the products and processes. Evaluate agents to check who should be endorsed to operations. Creates team clusters and delegate the task to SMEs relating to agents' improvement.
Project Manager
Analyze data to check for high-performing agents. Do the interviews for high-performing agents to evaluate motivational fit. Coach high-potential agents about product expertise. Teach the team how to deal with all types of agents using different coaching
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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