Customer Care/Technical Support and Sales Representative

I provided technical support to Verizon customers for their mobile devices, including troubleshooting, scheduling appointments, and upselling protection plans.

For nearly three years, I served as a Customer Support Representative for Amazon at a BPO company in Iloilo City. My primary responsibility was to assist customers with order issues, including replacements and refunds. Additionally, during the initial stages of the COVID-19 pandemic (March 2020), I provided temporary support as a Chat Support Representative for the "Message Us" department, ensuring service continuity amidst staffing disruptions.

We are a dating site that is for users 18 and older, and we work hard to vigilantly maintain an adult-only community. We utilize a network of industry-leading automated and manual moderation and review tools, systems, and processes—and invest significant resources—to prevent and remove minors from our app. A dating site escalation officer oversees message board or chat room discussion and reviews content to ensure every post and chat meets the site's standards, which may include restrictions on hate speech, racism, classism, sexism, and other forms of offensive behavior, content, chat, or writing.

I possess nearly a year of experience in the healthcare industry, where I assisted medical professionals in verifying patient eligibility and insurance coverage. Additionally, I facilitated dental claim inquiries, including investigating reasons for potential denials.